Business Systems Analyst - ServiceNow New

Advancing careers. Advancing everyday life.

Glencore is committed to providing an environment that adheres to the Respect at Work Legislation.

ServiceNow Business Systems Analyst will support the Business by :

• Responsible for the support and administration of ServiceNow, managed and supported by IT&S.
• Provide support to all users of ServiceNow, including the IT&S Team and other business support teams
• Monitor and maintain performance of the ServiceNow and any dependent applications, services and integrations
• Develop and maintain technical documentation for the applications as mentioned above
• Ensure requirements for ServiceNow platform enhancements and service management processes are accurately captured, communicated and delivered
• Act as a critical liaison between business stakeholders, the IT&S Team and the IT&S ServiceNow development team
• Identify opportunities for process improvements and automation within the IT Service Management lifecycle using ServiceNow
• Driving agreed roadmap, initiatives and projects to achieve the set objectives
• Technology lead for ServiceNow initiatives
• Be the voice for driving innovations

Qualifications and Experience :

Essential :

Desirable :

Skills and Abilities :

Glencore provides unrivalled career and development prospects, great communities and the opportunity to work with leaders in your field.

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