Retail Team Leader

About Krispy Kreme

At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats.

The Role

In you role you will be responsible for;

• Using the Krispy Kreme systems and processes to ensure all shifts are appropriately staffed, and to plan the work of your Team before their shift.
• Using your understanding of the skills and knowledge of your Team Members to lead the Team during their shift.
• Working with your Team to increase sales and maintain Krispy Kreme Customer Service standards.
• Leading your Team to make sure they complete all their assigned tasks on time and in line with Krispy Kreme standards.
• Managing your teams in line with labour targets as outlined by Store Manager.
• Addressing issues with Team Members as they arise throughout the day, including providing SWEET Service & Bean Cop feedback.
• Dealing professionally with Customer feedback in line with Krispy Kreme standards, policies and procedures.
• Holding Team and one-on-one briefings with your team at appropriate times.
• Planning and leading one-on-one and group learning & development activities in line with individual and store needs.
• Ensuring that Team Members comply with WHS & Food Safety standards.
• Managing cash handling in line with procedures including security procedures.
• Using MICROS to monitor and manage inventory.
• Ordering, receiving and managing the storage of stock in line with materials targets outlined by Store Manager.
• Overseeing the quality of all products intended for customers and liaising with the Store Manager and/or Assistant Store Manager to inform Manufacturing or external suppliers of any issues with quality, timeliness or suitability.
• Acting as the ‘Store Champion’ for all promotions, LTOs and other LSM Activities.
• Raising issues you can’t resolve with the Assistant Store Manager or Store Manager.

What you can bring to the team

Proven experience in the retail or food and beverage industry is great. But, what we’re really looking for are people who bring;

• A demonstrated ability to lead high quality, sales and customer service focused, outcome driven teams.
• An understanding of the requirements of superior Customer Service
• Integrity and a commitment to ethical operations.
• A comprehensive understanding of the duties of Team Members.
• The ability to lead and motivate others to achieve the best outcomes for themselves, their team and Krispy Kreme.
• An understanding of training processes and how to effectively train others in the workplace.
• Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
• The ability to demonstrate leadership in WHS in the workplace.
• An understanding of Krispy Kreme products and service standards
• The ability to solve problems and seek assistance when required.
• A positive attitude, self-motivated & able to work autonomously.
• The ability to solve problems and seek assistance when required.
• Stay grounded and true to yourself. After all, everyone at Krispy Kreme is an Original!
• A flexible approach to shift patterns, with good availability including evenings and late night shifts.

Every day at Krispy Kreme is filled with little moments that have big possibilities!