Senior Technical Business Analyst - Claims PlatformSuncorp Group • Brisbane

No longer accepting applications

Senior Technical Business Analyst - Claims Platform

Suncorp Group • Brisbane

30+ days ago

Job description

Location : Brisbane or Sydney or Melbourne

Support Claims Platform upgrades and small API integrations
Join a 250-strong Analysis Chapter with masterclasses and shared learning
Flexible hybrid working and access to award-winning employee benefits

Help shape the future of the claims platform by working on enhancements and upgrades that improve our customer experience and operational efficiency.

About the Role

We’re looking for a technically minded Senior Technical Business Analyst to support the delivery of system upgrades, enhancements across our Claims Platform as well as supporting API integration with other applications. You’ll join a dynamic, collaborative team within our 250-member Analysis Chapter, where knowledge sharing and continuous improvement are part of our DNA.

What You’ll Do

Collaborate with architects, developers, and stakeholders to requirements

Document current and future state processes, identifying opportunities for process improvement, automation or simplification

Facilitate workshops and stakeholder sessions to elicit, validate, and prioritise business needs

Create detailed user stories and artefacts to support Agile delivery

Coach and support other analysts, contributing to chapter-wide initiatives and best practice

What You’ll Bring

10+ years’ experience as a Senior Business Analyst, ideally in insurance or financial services

Strong technical understanding of Guidewire Claims Centre

Proven ability to simplify complex information and communicate clearly with technical and non-technical stakeholders

Experience working in Agile and hybrid delivery environments using tools like JIRA and Confluence

Ability to lead workshops, manage dependencies, and drive outcomes across cross-functional teams

A collaborative mindset and passion for continuous improvement

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually

Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees

Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access

Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees

Paid volunteer leave, donation matching, and unlimited emergency response leave

Performance-based bonuses and Suncorp shares for eligible employees

Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

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Technical Analyst • Brisbane

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