Customer Service Officer x 10 - Gosford

Talent International is currently recruiting for multiple Call or Contact Centre Operator to work for an NSW Government call centre based in Gosford (working from office for the first 12 weeks then potentially will transition to working from home.) . The positions are full-time contract roles till 26th July 2024 with the view to be extended and are paying per hour plus superannuation.

Working Hours : Up to 7 hours per day / 35 hours per week

The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday.

The successful contractors will be placed on a 2 week rotating roster - they will work the same shift for a 2 week period and will then transition to another shift.

They will never work the same shift for 2 consecutive rosters.

Contractor Central Typically one roster they will work an early start shift 7am start) , then a mid-shift 9 - 10am start) , then a late shift 11am start)

We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment. If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply.

Key Responsibilities :

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client / customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and / or processes.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
• Provide a range of administrative and support services.

Essential Requirements :

If you can demonstrate all the above and are available for an immediate start, then please apply