Call Centre Representative

Call Centre Representative

6 Months Contract

Responsibilities

• As a member of an autonomous team, you are responsible for providing end-to-end customer service in an omni channel environment using Kraken technology.
• You will work across the full range of customer service-related requirements including but not limited to : onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy.
• As part of a highly effective autonomous team, you :
• service particular customer groups; and
• provide continuous feedback on opportunities to improve the customer experience through Kraken.

Problem Solving & Decision Making

Skills / Experience / Qualifications

Essential requirements

The successful candidate will work in a hybrid work environment, spending time both in the client's office and working remotely from home. If you are a motivated self-starter with the necessary skills and experience to succeed in this role, we encourage you to apply.