Talent.com
Talent
Call Centre RepresentativeTalent • Melbourne
Call Centre Representative

Call Centre Representative

Talent • Melbourne
30+ days ago
Job description

Call Centre Representative
6 Months Contract

Responsibilities

  • As a member of an autonomous team, you are responsible for providing end-to-end customer service in an omni channel environment using Kraken technology.
  • You will work across the full range of customer service-related requirements including but not limited to: onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy.
  • As part of a highly effective autonomous team, you:
  • service particular customer groups; and
  • provide continuous feedback on opportunities to improve the customer experience through Kraken.

Problem Solving & Decision Making

  • While this role exercises some judgement to make fair and reasonable customer facing decisions that balance customer outcomes with commercial, regulatory and reputational risks for the business, you will work under supervision and perform duties in accordance with your training and skills.

Skills/Experience/Qualifications

Essential requirements

  • Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including email, social and other platforms.
  • Demonstrated ability to:
  • use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority;
  • interpret information and data to understand customer queries and solve problems; and
  • identify opportunities for business improvement and initiate change requests through working group functions to improve business processes.

The successful candidate will work in a hybrid work environment, spending time both in the client's office and working remotely from home. If you are a motivated self-starter with the necessary skills and experience to succeed in this role, we encourage you to apply.

Create a job alert for this search

Call Centre Representative • Melbourne

Similar jobs

Centre Manager - Melbourne (all Areas)

AMA Group LtdMelbourne, AU

AMA Group is the leader in collision repair, with the largest network of facilities across Australia and New Zealand, supported by Australia’s leading distributor of vehicle parts and accessories.O... Show more

 • Promoted

Customer Service Specialist - Call Centre

MyIntegraMelbourne, AU

Site Address: Level 17, 300 La Trobe Street, MELBOURNE, VIC, 3000.Job Function Group: Disability and Aged Care.Job Function: Customer Service Specialist.At MyIntegra, our Customer Service Specialis... Show more

 • Promoted

Centre Manager - Melbourne (all Areas)

AMA GroupMelbourne, AU

AMA Group is the leader in collision repair, with the biggest network of facilities across Australia and New Zealand, supported by Australia’s leading distributor of vehicle parts and accessories.O... Show more

 • Promoted

Business and Customer Service Centre Officer

Eastern-Health-CanadaMelbourne, AU

Business and Customer Service Centre Officer.Location: Ringwood East, VIC, AU, 3135.Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using you... Show more

 • Promoted

Outbound Call Representative

Kerner NorlandMelbourne, AU

Are you confident on the phone?.Do you enjoy speaking with people and hitting performance targets?.Looking for a flexible remote or hybrid role with real stability?.We’re currently seeking an exper... Show more

 • Promoted

Customer Service Consultant | Port Melbourne

Rentokil InitialPort Melbourne, VIC, AU
Quick Apply

Are you a highly motivated and customer-focused professional with a knack for building relationships and spotting business opportunities?.Do you thrive in a dynamic, phone-based environment where y... Show more

Customer Service Officer - Call Centre

DIXON APPOINTMENTS | Recruitment AgencyMelbourne, AU

Accounts Receivable Customer Service Officer - Call Centre.Accounts Receivable Customer Service Officer - Call Centre.Get AI-powered advice on this job and more exclusive features.DIXON APPOINTMENT... Show more

 • Promoted

Upcoming Contact Centre Roles in Melbourne's South Eastern Suburbs Mulgrave

WeployMulgrave, VIC, AU

EOI for upcoming opportunities across Mulgrave, Scoresby, Clayton and South Eastern Suburbs of Melbourne (Mon-Fri).Above award hourly rates of $34.Opportunities for experienced call centre speciali... Show more

Contact Centre Officer, Fund Services

SS&C TechnologiesMelbourne, AU

Contact Centre Officer, Fund Services.As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in... Show more

 • Promoted

Contact Centre & Call Centre Professionals

Hire Resolve.comMelbourne, VIC, AU
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with clear progre... Show more

Contact Centre Manager | Consumer Service Centre

Macquarie GroupMelbourne, AU

Join our dynamic consumer banking division as we establish and grow our new Melbourne office.This is a unique opportunity to build and shape the culture of our new site from the ground up.You will ... Show more

 • Promoted

Contact Centre Manager

MUFG Pension & Market ServicesMelbourne, AU

MUFG Pension & Market Services.A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.Through our... Show more

 • Promoted

Outbound Call Representative/Call Out Agent

Kerner Norland Pte LtdMelbourne, AU

Outbound Call Representative/Call Out Agent.We are looking for a reliable and confident Outbound Call Representative to support a range of businesses and services.This role involves making outbound... Show more

 • Promoted

Contact Centre Officer

SS&C Solutions Pty LimitedMelbourne, VIC, AU

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financia... Show more

Centre Manager - Melbourne (all Areas)

AMA GROUP AUSTRALIAMelbourne, VIC, AU

AMA Group is the leader in collision repair, with the biggest network of facilities across Australia and New Zealand, supported by Australia’s leading distributor of vehicle parts and accessories.O... Show more

Customer Service Representative

Probe Operations Pty LtdMelbourne CBD, VIC, AU

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.We work hard and love a good challenge (or multiple).With clients spanning across the Pacific, A... Show more

Contact Centre Manager | Consumer Service Centre

Macquarie Bank LimitedMelbourne, AU

Join our dynamic consumer banking division as we establish and grow our new Melbourne office.This is a unique opportunity to build and shape the culture of our new site from the ground up.You will ... Show more

 • Promoted

Service Advisor - Contact Centre

National Australia BankMelbourne, AU

Service Advisor – Contact Centre.In this role, you will provide support to existing NAB customers through inbound calls, ensuring quick and effective resolution of enquiries across our products and... Show more

 • Promoted

Customer Care Centre Manager

BYD Australia & New ZealandMelbourne, AU

BYD is a high‑tech company dedicated to technological innovations for a better life, providing zero‑emission energy solutions.As a leading battery‑electric zero‑emission vehicle (ZEV) manufacturer,... Show more

 • Promoted

Customer Service Representative – Home Visits

Australian Clinical Labs LimitedMelbourne, AU

Customer Service Representative – Home Visits.Reporting to the Call Centre Team Leader, we are looking for Call Centre Operators on a full-time permanent basis.The role will be multi-functional, wo... Show more