Customer Care Centre Officer

Contract - 3 Months

We are looking for temporary staff to join our dynamic Customer Care team as a Customer Care Centre Officer, in a role that values communication skills and dedication to exceptional service.

As a Customer Care Centre Officer, they will represent the organization and engage with customers as a first point of contact, through various communication channels. Their responsibilities will include providing precise and timely information to customers and delivering resolutions. They'll collaborate seamlessly with different departments, cultivating strong relationships and fostering a culture of responsibility and personal growth.

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

They will :

• Provide outstanding customer service across all communication platforms - addressing customer needs and seizing opportunities to inform and promote initiatives.
• Meet and exceed established Key Performance Indicators (KPIs) while responding positively to all customer service inquiries, whether through phone, face-to-face, webchat, or written correspondence, following corporate guidelines.
• Innovate by understanding the role of a CCC Officer and exploring alternative approaches to enhance efficiency and customer service.
• Foster a culture of accountability by actively participating in professional development activities.

Your success in this role will come from :

Benefits

Location : Adelaide (Victoria Square)

HOW TO APPLY :

Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.

Should you wish to discuss, please contact Judith Fernandes at [email protected] , quoting reference number 239339.

Your interest will be treated in the strictest of confidence.