Process Manager

ICT Operations and Customer Service ICT Service - Corporate Process Manager Pool Ref DOE851072 Level 6, $110,309 - $121,569 per annum (PSCA 2022)

Advertised Vacancy Nmber : DOE851072

Appointment Pool

Suitable applicants will implement, manage and continuously improve ICT process outcomes, and, ensure the interrelationships between ICT processes are effectively coordinated. They will identify and provide recommendations for process improvements and potential cost savings to management, as well as contribute to a work environment that is safe, fosters equity and diversity, enables the achievement of personal and EBS goals, and facilitates accomplishment of designated roles and deliverables.

The ICT Operations and Customer Service Directorate is part of the ICT Division and is the primary entry point to ICT for any responses to operational issues, requests or problems customers of ICT may have. As the highest frequency contact point for customers, in many respects it is the ‘face’ of ICT.

We encourage all applicants with diverse professional experiences to apply.

Cultural Diversity

The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Your written application will be assessed against the following