Service Advisor

Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

We are currently looking for a S ervice Advisor to join the team at Robina VW .

What the role entails :

• Providing the ultimate customer service experience to our clients face to face
• Building and maintaining positive customer and employee relationships
• Maintaining regular contact with our customers to provide updates
• Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
• Handling customer concerns and complaints with prompt solution based outcomes
• Eagerness to learn and grow, while being humble when mistakes are made
• Offering accurate estimates for customers requiring additional work or repairs
• Ongoing training and development. If you have the desire to grow we will get you there

What we are looking for :

• Proven experience as a Service Advisor highly desired, or
• Experience in Banking, Real Estate or customer facing roles highly desired
• Excellent customer service with well-developed verbal and written communication skills
• A proactive person who presents professionally
• Experience in a department where KPIs are used
• Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
• Ability to sell additional work as required
• Someone who can work autonomously but thrives when part of a team. Culture is important to us
• Someone who loves a challenge and has a strong focus in customer experiences
• Love a fast paced, yet fun environment. Its never dull here

Benefits of joining us :

• Employee Assistance Program (EAP)
• Quarterly and annual awards and recognition for high achievers
• Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes – all with ease
• Competitive salary with commissions and a car on offer