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Retail Customer Service Officer

Australia PostPerth, Western Australia, Australia

2 days ago

Salary

A$29.37 hourly

Job description

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Name : Retail Customer Service Officer

Site / Location : Perth Street Georges Terrace Post Office

Ref # : 12370279

Entity : Australia Post

Opening Date : 29-Apr-2025

Suburb : Perth

State : Western Australia

Work Type : Fixed Term Full Time

Length of Assignment : 12 months

Description & Requirements

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity :

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year, around one million customers walk into our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, ongoing training, and career development opportunities.

12-month fixed term contract
Rostered shifts between Monday – Friday | 8 : 45am – 5 : 00pm
Pay Rate $27.48 , increasing to $29.37 after 3 months
12% Superannuation
Must travel between 66 St Georges & 200 St Georges Terrace.

You'll be :

Performing customer sales and service transactions with customers

Managing high-value transactions accurately (handling and processing cash, cheques, credit cards, and EFTPOS)

Conducting and processing a number of identity services transactions, including Australian Passport Interviews

Promoting our products and services through up-selling and cross-selling, merchandising, and other promotional activities

Assisting customers with mail lodgements and associated costs

Building rewarding relationships with customers by understanding their needs

Assisting with administrative duties such as stocktaking and record maintenance

About you :

You’re friendly, enthusiastic, reliable, and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to make a difference in the community. You also need to :

Have experience in customer service and / or cash handling

Be fit to lift up to 16kgs of mail regularly and stand for your shift

How we'll deliver for you :

We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety

Be part of a culture where everybody feels they belong, is valued, and can bring their authentic self to work every day

We invest in your personal wellbeing, recognize and reward you for your contribution to our success with Post Perks and more

We’re delivering together :

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.

We believe our business should reflect the diverse communities we serve and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders, and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disabilities, LGBTQIA+, and Refugees. We are one of the largest organizations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability, and to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team at [email protected].

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