SAP Fieldglass Help Desk Specialist & Application AnalystRampur Portal • Australia
SAP Fieldglass Help Desk Specialist & Application Analyst
Rampur Portal • Australia
2 days ago
Job descriptionJob Details Key Skills Recruiter Details Company Details##### Job DescriptionRole Overview : As a SAP Fieldglass Help Desk Specialist & Application Analyst at Telstra, your primary focus will be to support Telstra users and suppliers across Australia and various international locations. You will serve as the initial point of contact for queries related to SAP Fieldglass - Telstras Vendor Management System (VMS), assisting individuals in navigating the platform, resolving issues, and ensuring smooth operations. You will be an integral part of a collaborative team that values curiosity, teamwork, and providing exceptional user support through clear communication and practical problem-solving.Key Responsibilities : - Provide front-line support to Fieldglass users by troubleshooting, diagnosing, and resolving inquiries via phone and email.- Capture, manage, and resolve support tickets, ensuring timely escalation when necessary.- Support supplier lifecycle activities such as onboarding, offboarding, and rate maintenance.- Configure and maintain the Fieldglass application, building expertise in functional and technical aspects.- Assist with operational reporting, analytics, and contribute to continuous improvement initiatives.- Contribute to training content development, guides, and collateral for internal teams and suppliers.- Maintain and update content within the Fieldglass knowledge hub to ensure accuracy and relevance.- Support governance requirements by ensuring compliance practices, audit trails, and logging are followed consistently.Qualifications Required : - Excellent communication skills with the ability to build rapport, communicate clearly, and assist individuals in problem-solving.- Solution-focused mindset to tailor practical and effective solutions that meet user needs.- Eagerness to learn and grow technical and functional expertise in Fieldglass within a fast-paced environment.- Resilient and positive attitude, remaining adaptable, optimistic, and calm under pressure.- Customer-facing confidence with a strong willingness to learn and enthusiasm to develop.- Strong problem-solving abilities, including quick issue analysis, root cause identification, and proactive resolution.- High attention to detail to maintain accuracy, quality, and consistency in all tasks.(Note : Company details were not provided in the job description) Role Overview : As a SAP Fieldglass Help Desk Specialist & Application Analyst at Telstra, your primary focus will be to support Telstra users and suppliers across Australia and various international locations. You will serve as the initial point of contact for queries related to SAP Fieldglass - Telstras Vendor Management System (VMS), assisting individuals in navigating the platform, resolving issues, and ensuring smooth operations. You will be an integral part of a collaborative team that values curiosity, teamwork, and providing exceptional user support through clear communication and practical problem-solving.Key Responsibilities : - Provide front-line support to Fieldglass users by troubleshooting, diagnosing, and resolving inquiries via phone and email.- Capture, manage, and resolve support tickets, ensuring timely escalation when necessary.- Support supplier lifecycle activities such as onboarding, offboarding, and rate maintenance.- Configure and maintain the Fieldglass application, building expertise in functional and technical aspects.- Assist with operational reporting, analytics, and contribute to continuous improvement initiatives.- Contribute to training content development, guides, and collateral for internal teams and suppliers.- Maintain and update content within the Fieldglass knowledge hub to ensure accuracy and relevance.- Support governance requirements by ensuring compliance practices, audit trails, and logging are followed consistently.Qualifications Required : - Excellent communication skills with the ability to build rapport, communicate clearly, and assist individuals in problem-solving.- Solution-focused mindset to tailor practical and effective solutions that meet user needs.- Eagerness to learn and grow technical and functional expertise in Fieldglass within a fast-paced environment.- Resilient and positive attitude, remaining adaptable, optimistic, and calm under pressure.- Customer-facing confidence with a strong willingness to learn and enthusiasm to develop.- Strong problem-solving abilities, including quick issue analysis, root cause identification, and proactive resolution.- High attention to detail to maintain accuracy, quality, and consistency in all tasks.(Note : Company details were not provided in the job description)Sign-in & see how your skills match this jobSKILLS SAP Fieldglass Vendor Management System VMS SolutionFocused Mindset Eagerness to Learn Resilient Attitude Positive Attitude CustomerFacing Confidence ProblemSolving Ability Attention to Detail- SAP Fieldglass Help Desk Specialist & Application Analyst Business Intelligence Analytics Data analysis Data mining Statistical reporting Supply chain Marketing Sales Finance HR Procurement Project management Data solutions Excel Power BI SQL Python UI design User training User support User Acceptance Testing Documentation Quality assurance Stakeholder management Azure Cloud Computing MS Access Analytical tools Methodologies Datadriven solutions BI insights Data sets Market economics Technical knowledge Data repositories Data archiving Data maintenance Databricks Enterprise applications Written communication Verbal communication SAP Salesforce ITApplication support User access management Analytic thinking Problemsolving Multitasking Organizational skills WMS TMS Project management Technical writing Continuous improvement Digital transformation Process standardization Problem solving Documentation Training Reporting tools Standard Operating Procedures SQL Supply chain Operations Communication skills Logistics application specialist KPIs Business Requirement Documents Process maps MS Office products Customer focused Adaptive to change Selfdriven Organized Continuous Improvement Project Management Process Improvement Root Cause Analysis Operations Management Interpersonal Skills Lean Six Sigma practices CI program administration Communication Strategies Lean Six Sigma Green Belt certification Microsoft Office Suite Written Verbal Communication Business Intelligence Analytics Data analysis Data mining Statistical reporting Supply chain Marketing Sales Finance HR Procurement Project management Data solutions Excel Power BI SQL Python UI design User training User support User Acceptance Testing Documentation Quality assurance Stakeholder management Azure Cloud Computing MS Access Analytical tools Methodologies Datadriven solutions BI insights Data sets Market economics Technical knowledge Data repositories Data archiving Data maintenance Databricks Enterprise applications Written communication Verbal communication SAP Salesforce ITApplication support User access management Analytic thinking Problemsolving Multitasking Organizational skills WMS TMS Project management Technical writing Continuous improvement Digital transformation Process standardization Problem solving Documentation Training Reporting tools Standard Operating Procedures SQL Supply chain Operations Communication skills Logistics application specialist KPIs Business Requirement Documents Process maps MS Office products Customer focused Adaptive to change Selfdriven Organized Continuous Improvement Project Management Process Improvement Root Cause Analysis Operations
#J-18808-Ljbffr
Create a job alert for this search
SAP Fieldglass Help Desk Specialist Application Analyst • Australia
Similar jobs
A global technology consultancy is seeking a Support Specialist to assist clients with software solutions.This role requires high attention to detail and strong communication skills.Responsibilitie...Show more 
Hybrid Service Desk Analyst : Inbound Support & Growth
Centorrino Technologies • Australia
A leading technology company in Australia is seeking a passionate Service Desk Analyst to join their Inbound team.This role entails providing prompt and professional support through inbound calls w...Show more
Last updated: 8 days ago • Promoted
IT Help Desk Support Engineer - Level 1
Missing Link Tech Corp. • Australia
We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys.For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, I...Show more
Last updated: 14 days ago • Promoted
Solution Specialist (BizApps)
Insight • Australia
Location : This is a remote opportunity based in Australia or New Zealand.Certified Great Place to Work™ in Australia.Fortune’s World's Best Workplaces™ list.
Received 35+ industry and partner awards...Show more
Last updated: 14 days ago • Promoted
SAP Fieldglass Support Specialist & Application Analyst
Rampur Portal • Australia
A leading technology services provider is seeking a SAP Fieldglass Help Desk Specialist & Application Analyst to support users across Australia.
This role involves troubleshooting queries related to...Show more
Last updated: 2 days ago • Promoted
Service Desk Analyst - Inbound Team
Centorrino Technologies • Australia
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations.We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to ...Show more
Last updated: 8 days ago • Promoted
Senior DMS & ERP Applications Specialist
Northeast Auto Group • Australia
A leading automotive retail organization based in Adelaide is seeking a passionate Applications Administrator to manage and improve DMS and ERP systems.
This full-time position requires over 2 years...Show more
Last updated: 29 days ago • Promoted
Desktop Support Analyst
Lamwork • Australia
Published : Oct 21, 2024 - The Desktop Support Analyst provides essential support for computer desktop systems by administering services according to established policies and procedures.This role in...Show more
Last updated: 26 days ago • Promoted
SAP Logistics & EWM Analyst — Digital IT Integrations
Suntory Holdings Limited • Australia
A global beverage company is looking for a Senior Business Analyst to join our Digital IT team in Australia.The ideal candidate will have strong SAP Logistics knowledge and experience in business p...Show more
Last updated: 8 days ago • Promoted
Service Desk Lead
Canberra Grammar School • Australia
The Service Desk Lead is responsible for leading and coordinating the delivery of high-quality IT support services for both students and staff at Canberra Grammar School, with a strong emphasis on ...Show more
Last updated: 3 days ago • Promoted
Systems Support Analyst - NSW
QMS Media Limited • Australia
Add expected salary to your profile for insights.Are you ready to kickstart your career with one of Australia’s leading outdoor media companies? We are currently on the hunt for an energetic go-get...Show more
Last updated: 8 days ago • Promoted
Application Support Analyst
Teamified • Australia
Australia helping them build their remote teams in India, Philippines and Sri Lanka.We pride ourselves with hiring great teams to work on exciting game changing technology.Teamified currently has 2...Show more
Last updated: 1 day ago • Promoted
Desktop Support Analyst : Deploy, Troubleshoot & Optimize
Lamwork • Australia
A leading IT service provider in Australia is seeking a Desktop Support Analyst to deliver essential support for computer desktop systems in multiple locations.
Responsibilities include troubleshoot...Show more
Last updated: 26 days ago • Promoted
Senior Business Analyst : ICT & Process Optimization (TSPV)
Ressam • Australia
A reputable IT recruitment firm is seeking a Senior Business Analyst for the Department of Foreign Affairs and Trade.The role involves working with stakeholders to analyze business processes, gathe...Show more
Last updated: 8 days ago • Promoted
Systems Support Analyst — Impactful Tech for Outdoor Media
QMS Media Limited • Australia
A leading outdoor media company in Australia is seeking a Systems Support Analyst to support and maintain business systems.
The role involves troubleshooting, user onboarding, and working collaborat...Show more
Last updated: 8 days ago • Promoted
IT Help Desk Engineer I — Fast-Paced MSP Support
Missing Link Tech Corp. • Australia
An IT solutions company in Queensland is seeking a Level 1 IT Help Desk Support Engineer to deliver exceptional support to clients.
Responsibilities include troubleshooting technical issues, managin...Show more
Last updated: 14 days ago • Promoted
Remote Application Support Analyst
Teamified • Australia
Remote
Last updated: 1 day ago • Promoted
Service Desk Team Lead
DREAM BRIDGE IMMIGRATIONS • Australia
Apply to know more or contact us for more info today.Aman - SEVEN FOUR TWO EIGHT ZERO ZERO SIX FOUR TWO TWO.We are seeking an experienced Service Desk Team Lead to manage daily IT service desk oper...Show more
Last updated: 26 days ago • Promoted
APS 6 - ICT Business Analyst
Defence Australia • Australia
The Directorate of Navy Governance is seeking an APS6 ICT Business Analyst who will be required to participate in the ongoing development, update and sustainment of the Navy Business Management Sys...Show more
Last updated: 18 days ago • Promoted