Project Officer, Helpdesk

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Project Officer, Helpdesk

Organisation / Entity : NSW Education Standards Authority

Job category : Education And / Or Training

Job location : Sydney Region

Job reference number : 0000B3P9

Work type : Full-Time

Total remuneration package : $113,574 - $125,720, employer's contribution to superannuation and annual leave loading.

Contact : Katherine Pahali

Contact email : Katherine.Pahali@nesa.nsw.edu.au

12 / 11 / 2025 - 11 : 59 PM

Guiding the future of NSW education

• Ongoing, Full-time
• Close to Wynyard station & hybrid work arrangements available

About us

At the NSW Education Standards Authority (NESA), we’re dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future. We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact. Visit our website to learn more about the important work we do.

About the role

NESA's Assessment Operations function involves managing the assessment and reporting of student learning, ensuring standards are consistent across New South Wales schools. This includes establishing standards for syllabuses, moderating student results to ensure fairness, and managing the final assessment marks that schools submit.

The National Assessment Program – Literacy and Numeracy (NAPLAN) was established in 2008. It is an assessment of students in Years 3, 5, 7 and 9 in the areas of literacy and numeracy and is administered to eligible students in Term 1 each year.

The Project Officer performs project management and support activities to contribute to the development and delivery of a range of projects in line with established objectives. The role has a focus on coordinating the workflow of the NAPLAN helpdesk ensuring high service standards are maintained and NSW schools are well supported. This includes coordinating and supporting an expanded helpdesk in the lead up to and during the NAPLAN test period.

On a day-to-day basis you will be responsible for :

To be successful, you will need :

We invite you to download the role description for additional information on the position.

Note :

At NESA you'll benefit from :

Ready to join us?

Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately) :

Targeted Question 2 : Tell us about a time when you influenced the outcome of a project by taking a leadership role.

Thank you for your interest, we look forward to receiving your application.

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds, the LGBTQIA+ community, veterans and refugees.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.

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