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Administration Assistants - Fuse Recruitment

Administration Assistants - Fuse Recruitment

Fuse RecruitmentMaroochydore, QLD, AU
13 days ago
Job type
  • Full-time
Job description

Are you a seasoned Customer Service Administrator ready for your next role in a professional services setting? We're currently on the lookout for skilled customer service professionals to join a vibrant team in Maroochydore on a contract basis.

You will play a key role in supporting a remediation project - receiving full training in your first week and will have ongoing support from the core team for escalations. This is a fantastic opportunity for customer service professionals to gain exposure in a fast-paced, multi-channel contact centre environment, with a real opportunity to transition into a permanent role.

Benefits to the successful candidate :

  • Competitive hourly rate based on your skills and experience
  • Enjoy the flexibility of a contract role, on a Monday to Friday rotating roster between 8am - 6pm
  • Gain experience in a top-tier professional services firm
  • Opportunity to contribute to meaningful remediation work
  • Great team culture and office-based collboration in a central Maroochydore location
  • Weekly pay

Duties and responsibilities include :

  • Handling customer queries and remediation-related issues across multiple channels : inbound and outbound phone, SMS, email, and social media
  • Communicating clearly, empathetically and professionally to resolve potentially challenging customer interactions
  • Navigating multiple systems confidently to access customer records, policies and communication tools
  • Working closely with your team to meet service levels and maintain a high standard of customer care
  • Ensuring smooth day-to-day operations in a fast-paced environment

    • We are looking for someone with :

  • Previous customer service experience—call centre background highly regarded
  • Strong verbal and written communication skills
  • Proven ability to remain calm, empathetic and resilient during challenging conversations
  • Tech-savvy with good proficiency in MS Office (Outlook, Teams and Excel)
  • Confident navigating multiple systems and adaptable to change
  • A genuine team player who thrives in a collaborative environment
  • Flexibility to commence a new role on short notice

    • If you are interested in this new opportunity, please apply directly, or for a confidential discussion please contact  Renee Coyne  at Fuse Recruitment on  0430 566 309.

    At Fuse, we specialise in recruitment for the insurance and wealth management industries and actively source for a broad range of established clients. If you are an insurance or finance professional looking for your next opportunity, we'd love to hear from you!

    If you know someone looking for a job, refer them to us and we'll give you $500

  • if we find them a new role!

    • SCR-renee-coyne

    ChooseFuse