Member Relationship Consultant

HBF Employee Benefits

• FREE Corporate Gold Hospital Insurance (for you and your family)
• 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels
• Salary from $66k base + super

About the Role

As a Member Relationship Consultant, you’ll be the first point of contact in our branch, representing HBF in the moments that matter to our members based at our Karrinyup branch.

Working withing a small team you will support new and existing members identify their needs and recommend the right product for them face to face and through our call centre.

You will be there in a wide range of life moments from welcoming a new baby into the world to supporting a loved one through life-critical medical treatment as they reach out to better understand their health cover.

About You

You are a vibrant, energetic and collaborative team player with a natural ability to communicate compassionately. Being adaptable and resilient will be important in this role as no two conversations are the same and will need an individual approach.

We are seeking individuals with a strong customer service background, solid computer literacy and the ability to multi-task across multiple channels that also include phone and email.

Does this sound like you?

Great! Applying is as simple and quick as clicking on the “Apply Now" button to complete your application.

Our recruitment and selection process includes a variety of assessment methods including reference checks, National Police Clearance and verification of working rights in Australia.

At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community.

We want you to Be You, Be Bold, and feel supported every step of the way, so if you require any adjustments during the recruitment process, please contact us at

To learn more about our commitments visit : Community Initiatives | HBF Health Insurance