Assistant Store Manager

Assistant Store Manager (True Society)

True Society is a collective of global bridal stores offering every bride the ultimate wedding dress shopping experience. With locations in Australia, the United States, and Europe, we help brides celebrate their personal style that represents their true self. Our stores exclusively offer internationally sought‑after designer brands such as Essense of Australia, Stella York, All Who Wander, Martina Liana, and Martine Liana Luxe.

Our Sydney store is our third store in Australia. The new location exudes an elevated, urban chic vibe and provides a stunning stage for showcasing our breathtaking designer wedding dresses. True Society is a destination for transforming dress dreams into reality, and we are looking for career‑minded retail professionals (our True Crew!) who are passionate about fashion and bridal.

Responsibilities

• Create a highly personalised and unique experience for each of our retail bridal store customers and their bridal parties through the development of special details and touches that set True Society apart from other retailers through the special attention to every aspect of the bridal gown selection process.
• Co‑lead the daily sales and operational management of fast‑growing upscale retail bridal boutique; work with stylists to ensure store consistently achieves and maintains sales goals.
• Foster continued development of store and staff through ongoing recruitment, training and coaching.
• Manage, train and measure the success of the pre‑appointment qualification process against conversions.
• Monitor and respond to all store reviews and provide feedback to store manager and / or coaching to staff as needed to address any issues.
• Manage and conduct follow‑up activities on customer inquiries (email, text, phone, website).
• First level management of customer complaints, reporting them with continuous improvement awareness in collaboration with the Store Manager.
• Manage the execution in store as directed by the Store Manager for store marketing activities including bridal fairs and other promotions; manage all planning, role and project assignments, preparation of materials and gowns, set‑up, onsite execution and tear‑down.
• Work with the Store Manager to understand selling trends, implement and drive merchandising activities in store to reflect this to maximise the bridal experience.
• Prepare store for in‑store special events and trunk shows; ensure store is always maintained to the highest level of visual and brand standards.

Qualifications

True Crew Benefits

How to Apply

If you have the skills and drive to help us further our growth, follow the prompts to submit a cover letter and resume.

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