Support Team Member

We are seeking a motivated and customer-focused Level 1 IT Support Technician to provide first-line technical support to internal users. This role involves responding to IT service requests, troubleshooting CRM software issues, and escalating more complex problems to higher-level support staff as needed.

• Key Responsibilities
• Diagnose and resolve basic hardware and CRM issues.
• Document support issues and solutions in the help desk ticketing system.
• Escalate unresolved issues to Level 2 / 3 IT support and development team.
• Follow up with users to ensure issues are resolved satisfactorily.
• Maintain inventory of IT equipment and update asset records.
• Support onboarding / offboarding processes for new and departing staff.
• Requirements
• Basic understanding of Mac systems, mobile devices, and other tech products.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve technical issues effectively and efficiently.
• Willingness to learn and adapt in a fast-paced Fintech environment.
• Strong understanding of Google Suite
• At least 1 year of experience in a technical support or help desk role.
• Basic understanding of finance and fintech
• Previous experience using Jira ticketing system

Pay : $60,000.68 - $65,000.00 per year

Schedule :

• Monday to Friday
• Experience
• IT support : 1 year (preferred)

Work Authorisation :

• Australia (required)

Work Location : In person