Customer Service Officer

Dynamic and fast paced role in a global Supply Chain solutions organisation

Supportive and collaborative culture where you can have a huge impact

Permanent - Full time role - Tuesday to Saturday roster (9 : 00am-5 : 00pm until Friday, 6 : 00am-2 : 00pm on Saturday)

The Opportunity :

We are seeking an enthusiastic and motivated Customer Service Officer to join our dynamic and collaborative Operations team in our purpose-built distribution centre in Gepps Cross, Adelaide. In this role, you will be working in a fast-paced operations environment, this will be a busy and exciting role where you will provide a high level of phone-based customer service and operational support to all our customer’s stores.

This would be a good opportunity for someone looking to grow and develop their career and learn from ground up.

Day to day you will

• Provide high quality customer service to internal and external stakeholders
• Be responsible for receipt and amend customer orders into the system
• Advise customers of changes in item numbers and products as well as out of stock items
• Have a clear understanding of ongoing promotions and promotional products and advice customers of any order / inventory level changes accordingly
• Liaise with warehouse and transport departments to process additional orders
• Be responsible for complaint handling and resolution and also ensuring credits are processed in a timely manner
• Maintain the master file

About You

Training and Development

We understand the importance of ongoing growth and development. As a valued member of our team, we will provide you with comprehensive training to ensure you excel in your role as a Customer Service Officer. You will receive the necessary support and resources to thrive in this dynamic industry.

What We Offer

EEO Statement

We value the unique contributions of each and every member of our diverse Martin Brower family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, or disability status.

Apply Now!

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