Sales Support Coordinator - Orders

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The primary focus of this role is to provide sales operational expertise to support our partners and sales teams with accurate and timely response times to order related enquiries.

The team take pride in being very responsive and maintaining a quick turn-around time getting back to our reseller's enquiries.

IT or scripting experience is preferred so you can aid in our process improvements and automation projects.

Job Responsibilities Include

Provide operational support working closely with Channel Account Managers processing orders within defined SLA's. Qualify and manage inbound enquiries via phone or email Providing support, analysing room for efficiencies in relation to system process improvements and automations Ensure Wavelink Partners are kept up to date with latest ETA information where possible Update Netsuite (CRM system) and Zoho (ticketing system) with all forms of communication Attend and participate in all sales meetings (e.g. weekly, monthly) Produce reports upon request

Wavelink is highly customer focused, and this role is imperative to ensuring customer requirements are fulfilled to grow our business. This role provides the opportunity to be part of a team in a dynamic company where you can develop and grow.

This role is based in our Hawthorn Office , the environment is vibrant with many social events throughout the year.

Requirements

Competencies required for the job :

IT or scripting background / experience preferred Suite Scripts preferred, or Java Scripts History in process improvement through scripting preferred Time and task management Work under pressure Superior communication skills (verbal and written) High levels of energy, drive and enthusiasm Highly organized with a high attention to detail and multi-tasking skills Team player with a "can-do" attitude Ability to learn and retain product information about Wavelink products Experience with excel Previous customer service experience is preferred

Benefits

We are a forward- thinking technology company that sells a bespoke portfolio of technology solutions, some of Wavelink's offerings include; cyber-security software, networking, Wi-Fi and healthcare mobility solutions. The solutions are leading products in the industry that help to increase productivity and effectiveness in organisations.

Wavelink has experienced exponential growth in the business as we continue to see an increased uptake and investment from organisations in their technology stack. Whilst each product has been strategically selected to have optimal market penetration, they are also selected to be complementary to one another. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Wavelink by 2x

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