L1 L2 Desktop Engineer

Role : L1 / L2 Desktop Engineer

Wild Tech Melbourne

Salary : $90000$105000 p.a. Superannuation

Type : Full-Time On-Site

Start Date : Mid-January

Location : Melbourne South (Dandenong / Mordialloc area)

Eligibility : Australian Citizen or Permanent Resident (No sponsorship is offered for this role)

About Us

Wild Tech is a leading provider of innovative business solutions specializing in SME and Enterprise-level ERP systems. We partner with organisations to optimise business processes and unlock growth through the power of Microsoft technologies. Our mission is to deliver value-driven solutions that enable businesses to achieve their strategic goals.

We are seeking a capable and personable L1 / L2 Desktop Engineer to represent Wild Tech onsite for our Melbourne clients.

Role Overview

This is a full-time position based primarily on-site at customer locations in Melbourne South (Dandenong / Mordialloc). You will be Wild Techs face on the groundproviding hands-on support managing end-user devices and assisting with service desk operations. The role includes occasional travel to other client sites as required.

This includes acting as the first point of contact for IT issues triaging and resolving a percentage of the issues and requests raised and ensuring timely responses within 15 minutes. The role requires strong technical skills excellent communication and the ability to work efficiently.

Key Responsibilities

Primary (L2 Onsite & Remote Support)

Manage end-user devices including laptops tablets and peripherals.

Provide onsite and remote technical support to resolve incidents and service requests.

Troubleshoot hardware software and connectivity issues.

Support Microsoft Windows 11 Office 365 applications (Teams SharePoint OneDrive Outlook) and general desktop technologies.

Assist with device configuration deployment and lifecycle management.

Secondary (L1 Service Desk)

Receive phone calls and provide first-line customer support.

Log triage and manage tickets (requests and incidents) using Jira Service Management.

Document solutions troubleshooting steps and knowledge base articles.

Escalate issues appropriately while maintaining ownership of customer communication.

Other Activities

Attend occasional visits to other sites as required.

Represent Wild Tech professionally maintaining strong customer relationships.

Skills & Experience

Required :

Experience in an L1 / L2 desktop support or field support role.

Strong knowledge of Microsoft Windows 11 and Microsoft 365 (Teams SharePoint Outlook).

Excellent interpersonal customer service and phone communication skills.

Ability to manage multiple tasks prioritise effectively and work independently.

Willingness to work onsite most days and travel occasionally.

Preferred bachelors degree in information technology Computer Science or a related field.

Active certification is required in one or more Microsoft Certifications in Infrastructure Modern Workforce or Security.

Experience with ServiceNow & Jira is beneficial

Other relevant certifications (e.g. CompTIA A) are a plus.

2-4 years prior experience in IT professional services or technology industry preferred

Desirable (Bonus) :

Experience with Microsoft Intune (Endpoint Manager).

Knowledge of Microsoft Entra Azure AD or traditional Active Directory.

Experience using Jira Service Management and ServiceNow

Previous MSP or multi-site support experience.

Why Join Wild Tech

Competitive salary : $90000$105000 Super

Stable role with long-term potential

Work directly with clients in a varied and hands-on environment

Supportive team culture with opportunities for learning and growth

Exposure to modern Microsoft cloud technologies

How to Apply

Please submit your resume outlining your relevant skills and suitability for the role to

No agencies please

Required Experience :

Manager

Key Skills

MAC,Active Directory,Switching,Information Technology,Access Points,Deskstops,PowerShell,OS,Windows,SCCM,Troubleshoot,Computer information system,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 105000 - 105000