Service Delivery Lead - ITExperis • Sydney, Australia
Service Delivery Lead - IT
Experis • Sydney, Australia
8 days ago
Job descriptionStrong background in IT Service Management and escalation handling. Excellent stakeholder engagement and communication skills. Solid understanding of IT architecture and system interactions. Experience in vendor management and ensuring service continuity. Exposure to change management within large-scale transitions or demergers. Previous experience in IT roles supporting business transitions, mergers, or demergers . Familiarity with multinational FMCG environments and Australian business contexts would be plus.
Service Delivery Lead - IT (179978) Sydney CBD, Sydney, Australia
Role : Service Delivery Lead - IT Operations
Location : Sydney
Contract
About the Role
Our client, a major FMCG organisation is undergoing a significant demerger, with the transition set to complete by this month end. As part of this transformation, they are seeking an Service Delivery Lead to support the Transitional Service Agreement (TSA). This role is critical in ensuring the smooth delivery of IT services by acting as the escalation point, while collaborating with Product teams who own direct service delivery.
Key Responsibilities
- Provide service delivery oversight , acting as the primary escalation point for IT service issues.
- Support IT with inputs on existing systems, processes, and data.
- Manage application support escalations to ensure service level targets are met.
- Partner with super users and end users, building strong stakeholder relationships.
Skills & Experience
Apply now to be part of building the future of a newly independent organizatio n.
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Delivery Lead • Sydney, Australia
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