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Service Business Development Manager
Service Business Development ManagerHach • Queensland, Australia
Service Business Development Manager

Service Business Development Manager

Hach • Queensland, Australia
12 days ago
Job description

Join to apply for the Service Business Development Manager role at Hach . At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Role Description

The Service Business Development Manager is responsible for positioning Hach Pacific Service for synergistic and sustainable growth. The role works on both strategic and tactical levels to develop a strong prospect base, promote and provide cooperation between various sales channels to meet or exceed all service targets.

What You’ll Be Doing (Job Responsibilities)

  • Achieve sales goals aligned with company objectives. Participate in sales activities including customer visits, trade seminars and shows, product demonstrations, customer and channel seminars, and close opportunities by participating in formal proposals, invitations to bid, and supply contracts.
  • Develop relationships with key accounts, channel partners, and new customers to identify business opportunities and expand market share.
  • Collaborate with internal teams to ensure customer satisfaction and drive service delivery completion. Work actively with internal teams and other Hach sales channels to identify opportunities and tailor Hach Service solutions to meet customer needs.
  • Stay informed on Voice of Customer, industry trends, competitive activities, and business opportunities to drive new Service product offerings and growth strategies.
  • Manage account performance using KPIs and implement strategies to achieve growth targets. Develop and regularly update sales and account plans to achieve assigned targets through customer engagement, Value Selling, and funnel management.
  • Train internal teams and customers to ensure the full potential of Hach solutions are realized.

What We Are Looking For (Skills & Qualifications)

  • Relevant Trade or Tertiary qualification related to instrumentation and / or process control systems.
  • Extensive technical understanding, with minimum 5 years of technical sales or service experience, preferably in service sales with spares and contracts.
  • Well-developed sales and negotiation skills.
  • Excellent communication skills (written and verbal).
  • Self-starter with demonstrated proficiency in time management skills.
  • Demonstrated working knowledge of Microsoft Office; CRM (Salesforce and Servicemax) and ERP (Oracle or SAP) experience preferred.
  • Ability to travel domestically & occasionally internationally, up to 50% of time.
  • Valid driver’s license.
  • Preferred

  • Water instrumentation, equipment, and process knowledge.
  • Strong applications knowledge to provide a total customer solution.
  • Experience with SalesForce.com or similar CRM to actively manage a sales territory.
  • Environment

  • The work environment for this position is hybrid & field based. Requires frequent visits to industrial and processing sites.
  • Diversity, Equity, and Inclusion | Veralto

    At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

    Unsolicited Assistance

    We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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