Home Care Intake Coordinator

Employment Type : PermanentHours : 76 hours a fortnightSalary : $36 per hourLocation : Hybrid, Geelong office, Ballarat officeUpload with Application : Resume, cover letter, and all relevant qualificationsContact : Karen Lata | Regional Manager Home Care VIC SW | the opportunityIn this role, you will play a vital part in the smooth administration of new client intake for our Home Care Packages (HCP), Department of Veterans Affairs (DVA), Veterans Home Care (VHC), National Disability Insurance Scheme (NDIS) and Private clients.Your responsibilities will include managing the process of liaising with new enquiries and ensuring that they receive the appropriate care and support they need.The key purpose of the Home Care Intake Coordinator is to : Respond to enquiries from potential HCP, DVA, VHC, NDIS or private clients and / or their carersSupport clients / representatives to understand the benefits of home care services, taking into consideration their individual circumstances, so they can make an informed decision about accepting in home careComplete necessary processes and administrative tasks to activate and establish home care requirements in readiness for commencement.Review My Care Portal for new referrals or other relevant portalsProvide quality customer service to potential new clients, aiming to meet these clients' needs efficiently and effectively and provide the best possible care and support service.Manage incoming enquiries for in-home servicesRecord all relevant client communication and information into the client management system, CRM and My Aged Care as required.Complete intake phone appointments, provision of information about services to clients and complete relevant documentationHand over qualified enquiries to the Care Advisory or Service delivery team for assessment and sign upConduct client follow up as required and liaise with relevant Care Advisors or Service Coordinators to ensure service delivery meets client expectations and needsWork alongside service delivery and client services teams to respond to client referralsDevelop and maintain positive stakeholder relationships and engagement and build networks to promote and market Mercy Health Home Care's brandYou will also be required to provide evidence of, or in the process of obtaining : A current NDIS Workers Screening ClearanceReady to help us shape the future of healthcare?Join us and make a meaningful difference in people's lives - and your career.Are you ready to apply for this role? Click Apply#J-18808-Ljbffr