Leader Terri Scheer Claims
Job No : 675909
Adelaide
Permanent Full Time
Home Insurance
Pay Band 4
Leader Terri Scheer Claims
- Permanent Role
- Adelaide Location
About the role :
The Leader is responsible for leading and managing a Terri Scheer Claims Team to deliver a sustained level of service to customers both Landlords and Property Managers ensuring Code of Practice time frames are consistently adhered to and settlement is in line with Policy Wordings.To actively participate in the achievement of strategic business goals.More specifically you will :
Provide exceptional leadership support mentoring and direction to the Claims TeamMeet or exceed individual and team members Score Card objectives.Develop a highperformance culture within the team providing one on one training to new staff.Drive and maximise productivity at both individual and team level.Develop and nurture effective working relationships with all team members internal and external customers and stakeholders.Demonstrate Suncorp Leader Profile behaviours leading by example.Take responsibility for individual personal development plans and professional learning goals.Positively contribute to the efficient and effective functioning of the team in order to meet organisational objectives.Ensure through appropriate training and monitoring that claims settlements are applied appropriately.Monitor and reduce potential leakage through claim review process.Reduce average claim costs by facilitating and implementing improved processes to deliver greater efficiencies.Minimise claims expenses by ensuring all recoveries are actioned in a timely manner.Drive a positive risk culture and risk governance framework.Ensure compliance with laws regulations industry codes and organisational standards and report any breaches as they occur.Maintain strong relationships with Technical Service Advisors and IDR Teams to ensure fair and disciplined settlements of claims.Claim payment authority up to $1000000.Adhere to TS Claims Team Service Level Agreement to ensure superior claims experience for our customers.Liaising with all Claims Leaders internal and external stakeholders to ensure support is delivered in a timely manner.Respond effectively to customer enquiries and complaints.Monitor Geneysis queue reports to ensure team members are logged in and available.About You :
2 years leadership experienceSelfstarter and selfdisciplinedCustomer serviceKnowledge & understanding of the marketGeneral insurance sales & serviceDemonstrated organisational and time management skillsPlanning and strong communication skillsKnowledge and understanding of compliance requirements.Key Capabilities :
Thorough knowledge of TS business operations including strategic objectivesThorough knowledge and understanding of NURV operating systemUnderstanding of and willingness to work within Suncorp policiesAbility to absorb new technical information in a timely manner and to be able to effectively communicate that information to team membersAbility to selfmotivate take responsibility and be accountableTask and goal oriented with a sense of urgency and commitment to qualityAble to identify & evaluate individual knowledge and skill gapsAble to make quality decisions in a quick and timely manner and when exposed to pressurised situationsPreparedness to use initiative and problemsolving skillsAdvanced organisational and time management skills to control and schedule workloads to deliver on demanding service standardsAdvanced communication (written & oral) and interpersonal skills with demonstrated ability to liaise and negotiate with colleagues suppliers and customers at all levelsAble to motivate staff and positively influence team members in a busy and pressurised environmentAble to work effectively within a team environment.Able to successfully create and execute a personal development plan to move individual and team performance and improve results.Competent user of PC and database applicationWhat we can offer you :
Discounts and offers on a range of insurance productsA range of flexible working and leave options including 20 weeks paid parental leave 4 weeks secondary carer parental leave and unlimited paid emergency response leave.Invest in your brighter future with ongoing study support and career development programs.Give back to our communities with payroll giving donation matching and paid volunteer leave.Prioritise your work / life balance with our robust employee assistance program and dedicated employee council.Employee benefits Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
Advertised : 29 Apr 2025
AUS Eastern Standard Time
Applications close : 06 May 2025
AUS Eastern Standard Time
Whatsapp Facebook LinkedIn Email App
Dont see a job for you
Dont see your dream job posted No problem sign up for job alerts and well let you know once something becomes available.
Sign Up Today
Key Skills
Corporate Paralegal,Baan,IT Sales and Marketing,Civil Quality Control,Activex,Jboss
Employment Type : Full-Time
Experience : years
Vacancy : 1
