Desktop Support Engineer page is loaded## Desktop Support Engineerlocations : New South Walestime type : Full timeposted on : Posted Todayjob requisition id : R-
- Everyone at Assurant, no matter their role, their skills, or where they're located around the world, is united by our uncompromising values and culture.
You'll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.With more than 100 years' industry expertise, we are trusted by over 300 million consumers worldwide.
We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.Some of the benefits you'll get working at Assurant include :
International and Local mentoring programsTwo recharge days, and a cultural day annually to support work / life balance and celebrating what's important to youDiscounted Employee Share Purchase ProgramDiversity panels and employee resource groups10 weeks company paid parental leave including superannuation contributions while on unpaid leaveDevelopment programs and support for higher educationNovated vehicle leasingVolunteering leave to give back to the communities we serveThis position is responsible for ensuring the stability, integrity, and efficient operation of the end-user computer systems and infrastructure that support core organisational functions, as well as to conduct / lead research on new and emerging technologies for practical application to business problem and strategic initiatives.Some of the responsibilities include :
Manages several small to medium-scale projects and / or tasks of various complexities across the business.Act as primary contact for end-users via phone, chat, email, and onsite supportLog, classify, and prioritise incidents / requests in ITSM tools (ServiceNow)Troubleshoot common issues : Windows login, VPN, printing, Wi-Fi / Ethernet, browser, Microsoft 365 apps, OneDrive sync, and mobile devices.Fulfill requests : password resets, software installs via endpoint management, hardware / peripheral setup.Resolve escalated incidents and perform diagnostics for hardware, drivers, and application conflicts.Manage endpoint tooling : Intune, Zscaler and Active DirectoryCoordinate with Networking, Security, and Collaboration teams on VPN, SSO / MFA, identity (Azure AD), and conditional access.Support site moves / outages : Experience with IT cabling (Cat-5, Cat-6 etc), patch panels, labelling and equipment mounting in the IT racks.Complete periodic (e.g. daily, monthly & year-end) IT processes and procedures within the stipulated SLAs and KPIs.Manage vendors and third-party providers with performance reviewed periodically.Degree or Tertiary Qualifications in Computer Systems Engineering, Computer Science or equivalentA minimum of 3 years of experience in a Level 1 / Level 2 support roleExperienced knowledge of Windows, Microsoft 365, Technology infrastructures in distributed / cloud configurations, broad network IP, relational databases and AD / LDAP directory understandingPrevious experience with ticketing systems such as ServiceNow highly advantageousRequired skills in the following areas : Infrastructure / Network / Server / Industry Monitoring and Performance Testing Tools / Service Management Process, Proficient knowledge of Technology methodologies (life-cycle management, Agile, ITIL, Waterfall)Familiarity with on-premise and cloud infrastructure platforms including Microsoft Azure, IntuneAzure Administrator Associate, Azure Network Engineer Associate, Windows Server Hybrid Administrator Associate, Azure Virtual Desktop Specialty, VMware Certified Professional (VCP) Certifications preferredAbility to work on-site 5 days a weekTeam player, approachable and customer centricAdaptable, with great time management skillsSubmit your resume and cover letter detailing your experiences and suitability for the role.The successful applicant will be subject to relevant background checks such as reference checks and a police check.
At Assurant, we celebrate the differences that make us who we are.By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work.
By working to remove barriers, we ensure equity for everyone.
The pursuit of inclusion rests with each of us.
Because it's only by listening to and representing the unique voices of every individual that we can innovate for all.
For further information about Assurant, please visit our website at ## We work with the world's top brands to make smart devices simpler.Vehicles last longer.
Homes more secure.
Problems easier to solve.
And we volunteer in communities all over the globe to help the world become a greener, better place.
We come from a variety of countries, cultures, and backgrounds.
But we're united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.
So connect with us.
Bring us your best work and your brightest ideas.
And we'll bring you a place where you can thrive.
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