IT Support Officer

Sushi Sushi, Australia's largest sushi brand, is going through an exciting period of growth and we are looking for an IT Support Officer to join our Support office team during an exciting period of new growth and transformation.

With this growth, comes opportunity to make a difference. We pride ourselves on being a market leader that is considered best practice in our service propositions.

Are you looking to grow and develop your career? If you are customer focused, passionate about retail and providing the ultimate technical and non-technical IT support, this role is for you!

Who are we looking for?

We are looking for someone who is highly motivated, has a strong work ethic with proven ability to work in a fast‑paced environment. You will also be an analytical problem‑solver with the ability to demonstrate teamwork, innovation, and excellence.

We are a company who are proud of our values; Respect, Innovation, Collaboration and Execution (RICE!) are highly valued assets not only in our team members but also in our departmental interactions and output!

Core Responsibilities :

Service & Support

• Service desk churn / ticket analytics / telephony analytics / investigating trends
• POS process improvements and challenging operational opportunities
• Maintaining customer (Store / Support Office / Area Managers) satisfaction
• Rostered on a cycle for before / after hours on call – including weekends.
• Travel is required to perform installation and repairs.

Operations (Proactive)

Asset Management (Proactive)

Assist build / proposal asset purchasing based on data and life cycle management

Requirements :

Join a Support office with a great culture

Business casual environment

Free onsite parking

Along with a cover letter, tell us something we don't know (or you just love) about IT or the future of computers and tech! We look forward to reviewing your application.

Please note at this time we cannot accept applicants who require business sponsorships.

#J-18808-Ljbffr