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Customer Service Manager

Customer Service Manager

AssetlinkNew South Wales, Australia
11 days ago
Job description

Assetlink Adelaide, South Australia, Australia

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Assetlink Adelaide, South Australia, Australia

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About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

The Role

As a Customer Service Manager , you will take ownership of a diverse portfolio of clients across South Australia and the Northern Territory , ensuring service excellence, contract compliance, and long-term client satisfaction. This is a dynamic and hands-on role that requires a strong operational focus, exceptional relationship management skills, and the ability to lead and develop large, dispersed teams.

With the business experiencing ongoing growth, this role offers a unique opportunity to make a measurable impact—enhancing service delivery, strengthening client partnerships, and identifying new business opportunities. You’ll be instrumental in driving operational efficiency, team performance, and customer loyalty across the region.

What You Will Be Doing

  • Meet our contractual obligations and delight our clients by exceeding their expectations
  • Ensure that our high levels of cleaning standards exceed contract requirements – maintain compliance standards and quality systems
  • Develop a retention strategy for each contract
  • Provide strong leadership, coaching, mentoring and inspiration to your teams
  • Regular weekly reporting of key contract key metrics

Manage Existing Client Portfolio

  • Oversee and manage a portfolio of Retail shopping centre sites and clients / Commercial clients
  • Act as the key relationship holder with existing clients, contract extensions and renewals
  • Meet KPI’s consistently – scheduled site inspections, incident reporting, safety audits, regular client communication
  • Ensure that our high levels of service standards exceed contract requirements – maintain compliance standards and quality systems

    • Grow The Business

  • Identify suitable prospective services contracts aligned to our core values
  • Meet prospective new clients to identify and understand their needs and develop strong business relationships
  • Help shape successful tender submissions
  • Assist in new site transitions

    • You Will Have

  • Demonstrated experience in the Cleaning industry
  • Significant experience in an operations team leadership role with the ability to motivate your extended team
  • Demonstrated track record of managing Retail / Commercial sites
  • Prior experience as a Strategic Account Manager or Contract / Operations Manager
  • Ability to interpret, pre-empt and understand customer / client behaviour to enhance the service
  • Strong financial, commercial, and contractual understanding
  • Professional verbal and written communication skills
  • Ability to multi-task, be flexible and work under pressure to meet deadlines
  • Can-do attitude with high energy and resilience
  • Valid, unrestricted Drivers Licence
  • Full working rights in Australia

    • If you are passionate about improving service delivery, protecting our employee’s and customer’s wellbeing, joining an innovative and growing company and have a strong health and safety focus, please let us send us your CV and cover letter - click 'Apply' - we would love to hear from you.

    We are only able to consider candidates with full, permanent Australian work rights.

    Assetlink’s Diversity Commitment

    Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.

    Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.

    Seniority level

    Seniority level

    Associate

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Other

    Industries

    Facilities Services

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    Customer Service Manager • New South Wales, Australia