Manager – It Operations & End-User Support

Manager – IT Operations & End-User Support

DP World is looking for a Manager – IT TechOps & User Support to lead IT operations and end-user support across our Oceania sites. You will manage a regional team of IT Technical Coordinators, oversee our outsourced Service Desk, and ensure reliable, high-quality support.

You will also lead projects such as CCTV and access-control rollouts, new-site tech setups, and infrastructure upgrades, keeping our frontline technologies safe, stable, and aligned with DP World standards.

Key Responsibilities

Lead day-to-day IT support and technical operations across multiple DP World Australia sites.

Manage the outsourced Service Desk to ensure fast, reliable support for all users.

Oversee vendors, contracts, and service performance, driving continuous improvement.

Deliver IT projects such as CCTV upgrades, network extensions, new-site tech setups, and infrastructure refreshes.

Support, coach, and develop a distributed team of IT Field Technicians and Support Analysts.

Monitor service performance, resolve issues at the root, and enhance ITSM processes.

Champion safety and ensure all IT work follows DP World's standards.

Qualifications, Skills And Experience Required

Tertiary IT qualification and ITIL certification (Microsoft / Cisco certifications a plus).

10+ years in IT service delivery or technical operations; 5+ years managing multi-site teams.

Experience with outsourced Service Desk and vendor management.

Proven track record in IT infrastructure and operational project delivery.

Strong leadership, stakeholder engagement, and communication skills.

Customer-focused mindset and proficiency with ServiceNow or similar ITSM tools.

Logistics or industrial experience is a bonus.

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 115,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer's door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions – to connect the region to the rest of the world.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage

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