Lead Mobile Phone & Device Technician

Summary

The Lead Technician’s primary focus is to recruit, train, and manage a team of up to 25 mobile device technicians within a retail environment. This includes developing their technical skills, ensuring high‑quality, fast repair services, and supporting the retail team with exceptional customer service.

Central to the role is implementing and modeling the Fone King Sales Process , ensuring every customer interaction is tailored and solution‑focused. The Lead Technician is also responsible for all repairs at Fone King, ensuring quality, speed, and customer satisfaction.

The role encompasses managing stock control and loss prevention across the network, continuously improving processes to minimize discrepancies. It embodies the Fone King mission statement : “Work hard, but not at the expense of having fun, and have fun, but not at the expense of working hard.”

By fostering a positive workplace culture that balances hard work with enjoyment, the Lead Technician will create an environment where technicians thrive, customers feel valued, and the company continues to grow.

Role Responsibilities

Technical Expertise and Leadership

• Act as the top escalation point for warranty repairs, board‑level / liquid damage jobs, and other highly technical tasks.
• Possess extensive working experience in Level 3 & 4 board‑level repairs, liquid damage repairs, and data recovery for all mobile devices.
• Exhibit a "we can fix everything" attitude, ensuring a culture of problem‑solving and continuous learning within the team.

Parts Management

Team Leadership

Training & Technician Academy

Repair Excellence

Operational Management

Stock Management and Loss Prevention

Stock Control and Visual Merchandising

Relationship Management

Additional Responsibilities

Mission‑Aligned Leadership

This role is pivotal in delivering Fone King’s promise of exceptional customer service, with the FK Sales Process at the core. By fostering a culture that values hard work, fun, and professional growth, you will lead a team that consistently delights customers and achieves business goals.

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