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Customer Service Officer

Customer Service Officer

Brophy Family & Youth ServicesWarrnambool, Victoria, Australia
22 days ago
Salary
A$42.39 hourly
Job description

Join our team as a Customer Service Officer, ensuring smooth operations and delivering top-notch support while building strong client relationships.

Employee Benefits

  • Awesome Not-for-Profit Salary Sacrificing options of up to $15,899 per FBT year.
  • Excellent Learning & Development opportunities.
  • Above Award Salary - Minimum $42.3889 per hour

About the Role

As a Customer Service Officer, you'll be the heart of our reception areas, ensuring seamless operations across all Brophy office sites. This dynamic role involves providing top-tier administrative and reception support, managing a variety of tasks under pressure, and delivering excellent customer service to both clients and staff. You will be required to establish appropriate community contacts, develop and maintain professional working relationships with a broad range of stakeholders and funding partners in the provision of the program’s services to achieve improved outcomes for clients. We are seeking a versatile individual with a valid Driver's License for potential travel across our various office locations. This is a casual position, offering flexibility while providing the chance to make a meaningful impact in a collaborative, supportive setting.

Do your skills include :

  • Ability to cope with and perform effectively in a demanding environment, giving close attention to detail and accuracy, whilst meeting tight deadlines and conflicting priorities.
  • Excellent communication and interpersonal skills including the ability to demonstrate experience in liaising with a diverse range of clients.
  • Ability to maintain positive, effective working relationships with colleagues, peers, and relevant stakeholders in a wide range of government, business and community organisations.

    • Are your credentials :

  • A minimum qualification of a relevant Certificate III or higher in Administration or Business field and / or significant experience in working in an office environment. Experience in the community services sector desirable but not essential.
  • Current Drivers Licence.

    • About Brophy :

    Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want. At Brophy, you will join a team of just over 170 employees delivering over 40 programs and services across areas including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services. At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.

    Diversity and Inclusion at Brophy :

    Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone. We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities. Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.

    For more information please contact Melina - Team Leader - Customer Service on 035561 8888

    Applications close on Monday 7th April, or sooner if a successful candidate is appointed.

    Applications will be assessed as they are received, and candidates may be contacted for interview prior to the closing date.

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