Rep Iii - Customer Service

This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement.

• Responsibilities
• Process client bookings over the phone, ensuring all relevant information is collected and entered into World / Bio Star in a timely and accurate manner
• Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided
• Update and maintain the World Courier Australia pricing database in line with information provided from the National Finance Manager
• Manage and maintain the company's clinical trial database by setting up sites with shipping documentation in a timely and accurate manner
• Report Directly To

International Customer Service Manager / Supervisor

• Minimum Skills, Knowledge and Ability Requirements
• Provide leadership and direction
• Ensure optimum productivity
• Run a safe, clean and harassment free environment
• Communicate and build professional relationships
• Approachable Train / Coach others
• Motivate others Professional conduct and role model for the department
• Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc)
• What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

• Affiliated Companies
• Affiliated Companies : World Courier (Aust) Pty. Ltd
• Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.