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Guest Services Manager : Ocean Beach Resort

Guest Services Manager : Ocean Beach Resort

NRMA Parks and ResortsGosford, New South Wales, Australia
8 days ago
Job description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Ocean Beach Resort | Full Time, Permanent

What You Will Do

  • Lead the Way : Inspire, coach, and empower your team to deliver top‑notch service with a smile.
  • Keep Things Running Smoothly : Oversee daily operations, from rosters to task allocation, ensuring every guest touchpoint is seamless.
  • Collaborate Across the Resort : Work closely with other department leaders to keep the communication flowing.
  • Champion Guest Experience : Resolve issues with flair and always look for ways to exceed expectations.
  • Embrace Variety : From front desk action to collaborating on new ideas, enjoy a mix of challenge and fun.

What You Will Bring

  • A reputation for delivering outstanding customer service and sparking genuine conversations with guests.
  • Previous leadership experience, ideally in hospitality or tourism (or other industries).
  • Confident decision‑making, time‑management and keen eye for detail.
  • Team‑first attitude, passion, and ability to lead from the front.
  • Flexibility to work a 7‑day roster (including weekends and public holidays).
  • Experience with CRM systems such as Newbook or RMS is a bonus.

    • What’s in it for you?

  • Progressive flexibility, leave and well‑being benefits.
  • Travel discounts on SIXT car rental, cruises and accommodation.
  • Complimentary myNRMA Rewards membership and member discounts.
  • Discounts on NRMA personal insurance products.
  • Career growth and internal mobility within the NRMA Group.

    • Know You Belong

    We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, diverse cultural backgrounds, all genders, LGBTQI+ community, and anyone who wants to be part of our team.

    Ready to make a difference?

    Apply now, we cannot wait to hear from you or visit our careers site to find out more!

    As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre‑employment checks.

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    Guest Service Manager • Gosford, New South Wales, Australia