Network Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role

Mon‑Fri full time, offering hybrid options with paid on‑call roster and paid overtime required.

We are currently on the hunt for a Network Engineer who has experience working for an IT Systems Integrator or Managed Service Provider.

This role focuses on providing technical support to customers including remedial maintenance support on Infrastructure, LAN and WAN Networks as well as the implementation of new projects.

Key responsibilities

• Provide both remote and onsite technical support for client environments.
• Design, test, diagnose, repair, configure, and upgrade network and IT hardware.
• Implement and maintain firewall systems to ensure network security.
• Troubleshoot and resolve hardware and network faults, evaluating and applying effective solutions.
• Collaborate with clients to understand and address technical requirements.
• Optimize performance and reliability of client systems through proactive maintenance.
• Ensure the security and privacy of client data and systems.
• Recommend suitable technologies and products for client projects.
• Create and maintain high-level and low-level technical design documentation.
• Serve as an escalation point and mentor for junior team members.
• Monitor system logs and initiate incident tasks when necessary.
• Respond to incidents and problems in alignment with SLA commitments.
• Coordinate with vendors for support and issue resolution.
• Verify equipment configurations, error logs, and code levels meet specifications.
• Develop and maintain technical procedures and documentation for supported systems.
• Continuously improve and automate technical processes.
• Stay updated on deployed technologies through self‑study and training.
• Accurately document daily activities using time tracking systems.
• Participation in the on call roster for out of hours support

Who we are looking for

What we offer

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