Customer Service Representative

Our client knows that the key to their success is their people. The business offers various products and services in pollution control, technology, energy, minerals and chemicals.

• About the role
• Handling customer service enquiries and processing orders
• Operating hours are Monday to Friday, with 7.5-hour shifts between 7 : 30 am to 6 : 00 pm. 37.5 hours per week.
• Four-week duration, ASAP start.
• Melbourne CBD location.
• Some overtime may be available from time to time, depending on demand / workload.
• About you
• Have a dedicated customer focus and proactive nature. You will be the first point for all customer contact and thrive in problem-solving.
• Highly effective verbal and written communication skills.
• The ability to work independently or as part of a multi-disciplinary team as required.
• Effective time management and planning skills. The ability to multi-task and work towards deadlines as required.
• Strong computer literacy. The ability to use CRM packages (Salesforce, Oracle) and seamlessly manage the customer experience and internal processes.
• Experience with order entry via a web-based portal. Ability to follow a set order entry process.
• Ability to coordinate with 3PL service providers (terminals) for the outbound supply of products to customers.
• Experience within agribusiness would be highly regarded (fertiliser, grain, chemical or any relevant bulk commodity).
• Culture

Join dedicated professionals committed to training and development to ensure your success. Delivering quality services and products to customers is a priority for our clients, alongside a safe and healthy workplace culture.

Alternatively, for a confidential discussion please contact Phylicia Edman on 03 9535 2111.

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