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Guest Service Agent

Guest Service Agent

Village RoadshowGold Coast City, Queensland, Australia
30+ days ago
Job description

Part Time $26.70 / hr Mon‑Fri, $33.38 / hr Sat, $40.05 / hr Sun (junior rates may apply)

Sea World Resort, Main Beach Gold Coast

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World, and Sea World Resort.

Imagine a workplace where adventure meets opportunity—where you’re not just part of the team but part of the fun! At Australia’s only Theme Park Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrilling parks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.

Unbeatable Perks

  • Unlimited free access to our incredible theme parks!
  • Complimentary passes for friends and family.
  • Food & retail discounts on dining and exclusive animal encounters.
  • Village Employee Benefits app featuring discounts at over 65 top retailers.
  • Exclusive team events and recognition awards.
  • Reward incentives with amazing prizes.
  • On‑site wellbeing team and 24 / 7 EAP support for a healthy work‑life balance.
  • Professional development opportunities with training designed to grow your skills and career.

The Role

Be the face of our resort! As a Front Office Superstar, you’ll make every guest feel like a VIP from check‑in to check‑out. From handling reservations to resolving queries, no two days are the same, and each one is filled with energy and excitement.

What Your Day Looks Like

  • Warm welcomes : Meet, greet, and leave lasting impressions with our guests.
  • Effortless check‑ins and check‑outs : A friendly approach that makes guests feel right at home.
  • Going the extra mile : Helping guests with luggage, providing information, and answering every question.
  • Staying organized : Prepare daily reports and manage arrivals so operations run smoothly.
  • Financial savvy : Manage cash handling and reconcile accounts with precision.

    • Bring Your Skills

  • People‑centered : Natural at connecting with people and creating memorable experiences.
  • Calm under pressure : Thrive in a fast‑paced environment where teamwork is essential.
  • Passion for service : Driven by excellence and a genuine desire to make guests smile.
  • Flexible schedule : Ready to work weekends and evenings as needed.
  • Bonus point : Familiarity with the Opera Property Management System is a plus!

    • If you’re ready for an exciting, rewarding role in a one‑of‑a‑kind environment, come join us and bring the magic to every guest!

    Seniority Level

  • Entry level

    • Employment Type

  • Part‑time

    • Job Function

  • Other

    • Industry

  • Entertainment Providers

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    Guest Service Agent • Gold Coast City, Queensland, Australia