Desktop Support Specialist

Company Overview

We are EIL Global IT Solutions and Services Pvt Ltd, a leading provider of IT services across the Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, we specialize in desktops, servers, networks, and data center technologies. Our goal is to support the digital transformation of enterprises through professional and managed services in IT infrastructure, including AIOPS, AI-based workforce automation, and blockchain solutions. Visit us at eilglobal.com.au.

Job Overview

The Desktop Support Specialist is a mid-level position requiring 4-6 years of experience. This role will be based in Gladstone, Rockhampton, Gracemere, Yeppoon, Logan, Brisbane, and Ipswich. The employment type is contract or freelance, offering an opportunity to work in diverse locations. The specialist will provide technical assistance and support to our clients, ensuring seamless IT operations and infrastructure management.

Qualifications and Skills

• Proficiency in Active Directory for managing and maintaining secure and efficient user access controls and policies.
• Strong desktop support skills to troubleshoot and resolve end-user issues related to hardware and software.
• In-depth knowledge of troubleshooting methodologies for diagnosing complex technical problems effectively.
• Extensive experience with Windows OS to configure, manage, and support desktop environments.
• Excellent technical support abilities to assist users with IT issues and enquiries promptly and efficiently.
• Solid expertise in hardware and software support to handle a wide range of IT equipment and applications.
• Proven experience with IT Helpdesk operations, handling queries, and escalating issues when necessary.
• Ability to communicate complex technical information clearly to a non-technical audience.

Roles and Responsibilities

• Provide desktop support services to ensure optimal functioning of users' IT workstations and devices.
• Diagnose and troubleshoot hardware and software issues, escalating to advanced support teams when necessary.
• Manage user accounts and permissions through Active Directory, ensuring compliance with company policies.
• Assist with the installation, configuration, and updating of Windows operating systems and software applications.
• Maintain documentation of IT support processes and solutions for future reference and training purposes.
• Offer onsite and remote support to users across designated locations, ensuring prompt resolution of IT issues.
• Liaise with external vendors and service providers to resolve equipment-related issues and procure resources.
• Support IT infrastructure development projects, contributing technical expertise to team initiatives.

Please share CV to della.joseph@eilglobal.com.