Senior Account Manager

VMLMelbourne, Victoria, Australia

30+ days ago

Job description

3 days ago Be among the first 25 applicants

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Who We Are

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

This role is a 4-5 month full-time, fixed-term contract role, starting as soon as possible.

Job Description

The Senior Account Manager (SAM) works directly with client and agency teams to develop strategic solutions and lead the go to market activity. Many of the job responsibilities are consistent with an Account Manager role and must be upheld; however, this position manages multiple relationships with the clients, leads / develops initial strategic input and sets expectations for project delivery. The SAM should interact with clients and internal partners as both an effective project steward and strategic partner who helps clarify and develop project objectives, identifies challenges, and guides the creation of strategies and metrics for success. This person will be responsible for both leading medium - large projects and acting as day-to-day support on strategic projects.

The SAM must also ensure that relevant information across groups is communicated and translated into specific actions. The SAM should demonstrate an understanding of the client's business (objectives, risks, and strategies) and its marketing goals, applying them to strategic direction for projects. Risks and dependencies will be communicated to the internal team and the client as necessary.

SAM's must identify opportunities for incremental growth. They should have a get-it-done mentality because a key component of this role is translating strategy to execution and being ultra-responsive. Working directly with the SAD and BL, they are responsible for ensuring success across all functional teams and overall client delivery. Financial responsibilities include tracking billing and expenses for the jobs and accounts managed.

Key Responsibilities

Day-to-day main client contact on campaigns managed across both brand experience (BX) and customer experience (CX). Experience across brand experience is required and experience across customer experience isn't mandatory but a keen to learn attitude is required.
Ensures operational excellence on the accounts managed.
Directs team relative to clients' business goals and objectives to inform projects.
Participates / leads key client meetings : status meetings, brand / project briefings, cross-agency partner meetings, presentation of VML work.
Informs SAD and Business Lead on status of projects.
Maintains and grows knowledge of clients' business and industry.
Keeps team apprised of competitive activity.
Financial management responsibilities include reviewing SOWs, projections and billing for campaigns managed.
Focus is on client campaigns, directing execution of projects (80%) and mining new opportunities (20%).
Proactive thought leadership around areas of interest and new opportunities.

REQUIRED EXPERIENCE / SKILLS / CAPABILITIES

Bachelor's degree or equivalent preferred.

Agency and / or client-side experience managing large- scale campaigns.

Detailed knowledge / passion of the digital industry, emerging trends, and innovation.

Highly motivated, energetic, and driven - A radiator.

Comfortable in a fast-paced environment and making decisions.

Detail oriented.

Strong ability to form and maintain good relationships.

A strong communicator with effective presenter skills necessary to deliver regular presentations.

Ability to think and operate with strategic orientation in addition to task / project management.

Ability to lead cross-functional teams and participate in and navigate cross- agency collaboration.

Team player with strong interpersonal and organisational skills.

Manages up and knows when to escalate internal and / or client concerns.

Ability to help mentor and support career development of junior team members.

VML AUNZ HIGHLIGHTS

There Are Many Things That Make VML An Awesome Place To Work, But We Think There Are a Few Worth Mentioning

Summer Days - 5 paid afternoons off each year during daylight savings time.

Birthday Leave - a paid day off to celebrate your Birthday each year.

Loyalty Leave - a paid day off each year to celebrate your work anniversary.

Employee Assistance Program access 24 / 7 support.

Mental Health Support.

LinkedIn Learning access for all employees.

Foundation Day - the anniversary of our establishment where every employee works together to give back to the community.

PerkSPACE - a dedicated platform for employee benefits that help you save, grow and generously make life easier.

Parental Leave Policies.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Sales and Business Development

Industries

Advertising Services

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