Guest Service Manager - Sydney CBD
Meriton GroupCouncil of the City of Sydney, New South Wales, Australia2 days ago
Job descriptionYou will be currently employed as a Manager on Duty / Duty Manager / Assistant Manager for a minimum of 2 years and looking to take the next step. Have experience in a 4 / 5-star hotel environment. Have a genuine passion for guest service and exceeding guest expectations. Understand the importance of building a culture around respect and inclusion. Possess excellent time management skills with the ability to work under pressure. Be comfortable communicating with various internal and external stakeholders. Conduct and present yourself in a respectful and professional manner at all times. Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally Base + Super + 17.5% Annual leave loading for award-based employees Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne ‘Merit Academy’ our online training platform to further develop your skills and knowledge Paid Parental leave Access to Employee Assistance Program (EAP) to provide professional and personal advice Friends and Family discounts Team activities and social events Induction program for all new starters How many years' experience do you have as a Guest Services Manager? How many years' experience do you have in the hospitality & tourism industry? Which of the following statements best describes your right to work in Australia? How many years of hotel management experience do you have? Are you available to work on a rotating roster?
$80,000 per year + super + leave loading
Meriton Suites currently has an opportunity available for a Guest Service Manager to join one of our Sydney teams.
As the Guest Service Manager, you will report to the Hotel Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments.
Your key responsibilities
- Support and lead the front office operations and team.
- Facilitate a positive workplace culture through effective leadership, collaboration and team development.
- Close the loop on guest feedback with critical thinking and strong guest connections.
- Ensure daily front desk tasks and expectations are communicated, actioned and completed.
- Drive positive guest experiences, both individually and across your team.
- Manage the roster and payroll financials.
- Work with our Hotel Manager to maintain the building's presentation and upkeep.
- Ensure Meriton Suites standards, policies and procedures are adhered to.
- Be able to manage the hotel in absence of the Hotel Manager.
To be successful in this role you will
Why Meriton Suites?
Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.
Interview Questions
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Guest Service Manager • Council of the City of Sydney, New South Wales, Australia