Hospitality Manager

The GURNER™ Wellness Group is a global leader in luxury, integrative wellness, and preventative healthcare, driving transformative experiences that empower individuals to live their ultimate life. The purpose of our enriching communities is to inspire human connection, elevated living, and self-empowerment.

Our SAINT and Saint Haven private clubs, seamlessly blend scientific innovation with historic wisdom to deliver unparalleled wellness outcomes, where luxury, 6-star service, and efficacy meet to support every member’s journey to optimal health and wellbeing.

About the Role

As a Hospitality Manager, your role is all about owning and supporting the delivery of the member and guest experience at Saint Haven. Providing exceptional experiences is at the heart of this role – in addition to managing all aspects of Front of House (people leadership, recruitment, on‑boarding, ongoing training and development, revenue, and cost control management).

Key Responsibilities

• Oversee daily restaurant and beverage operations, ensuring every detail, from product knowledge to presentation, timing, and delivery—meets the refined standards of boutique hospitality.
• Set the tone for elevated service, delivering hospitality that feels intuitive, polished, and personal, befitting a luxury private club environment.
• Lead by example on the floor, remaining visible and hands‑on throughout service to guide the team, uphold standards in real time, and create a seamless six‑star atmosphere.
• Drive consistency in the guest experience, ensuring every interaction reflects care, precision, and the warm familiarity of a member’s favourite dining destination.
• Collaborate across teams to plan and execute member events, delivering memorable experiences that foster genuine connection and community.
• Coach and mentor the team in service excellence, from guest recognition and tone of voice to body language, presentation, and recovery moments.
• Create a culture of emotionally intelligent hospitality, where service is not just efficient, but deeply attuned to the needs and preferences of every member.
• Deliver daily briefings to align on service priorities, menu updates, guest profiles, and key touchpoints that enhance the member journey.
• Maintain the club’s sensory standards, from scent and lighting to table presentation and member greetings; ensuring every element contributes to a calm, elegant sanctuary.
• Respond to feedback with discretion and empathy, turning every moment of service into an opportunity to strengthen loyalty and exceed expectations.

Who You Are

Benefits

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