System Engineer

Job Description

• Senior Level 2 or Level 3 role with a well-established MSP
• Exceptional customer satisfaction rated business
• Be the senior engineers (Level 3) in the team and get a career path to Level 3

Our client an established Managed Service Provider business with really high customer satisfaction rating. Our client caters to small and medium enterprises mainly in Melbourne.

About the role

We are looking for ambitious and client satisfaction oriented senior Level 2 Engineer who is willing to learn and step into Level 3 in the future. We are looking for someone who can take ownership of customer satisfaction and their career path.

Role and Responsibilities:

The role will require you to:

• Work with a ticket based system, managing your own tasks and incidents (Autotask / ConnectWise);
• Communicate with clients on all tickets that you are working on
• Project implementation
• Completing support tickets as assigned, generally these will not be low level tickets
• Support for Office 365, network support of switches, firewalls and wireless. Windows server support. Support of other cloud services
• Administration of IT security products
• Configuration of Office 365 and Azure services.
• Small project work, such as firewall and wireless implementations, server builds and migrations.
• Technical problem solving.
• Finding permanent solutions for recurring and workaround fixes
• Assisting junior members of the tech team when they need help of support tickets

Experience and Skills Requirements:

• Atleast 4+ years MSP service desk experience mandatory
• Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint
• Microsoft 365 and Azure knowledge
• Experience with Microsoft 365, Windows Server, Active Directory, Exchange server, Azure etc
• Ability to work autonomously
• Excellent communication customer service skills
• Full Australian Driver’s License and own car
• IT Degree / Diploma and
• Industry Certifications with Microsoft, Cisco, Comp TIA will be highly regarded but are not essential

On Offer:

• Permanent position just North of Mel CBD
• Exceptional customer satisfaction rating
• Proactive work opportunity to help customers environment improve