Customer Operations Manager

About Global Payments

Description

About The Role

We’re looking for a strategic and hands-on Customer Operations Manager (COM) to join the Storman leadership team and help shape the future of our customer experience. Reporting to the General Manager – Storman, this role leads our Customer Operations function across Onboarding and Support, ensuring a seamless and consistent experience throughout the Conversion and Retention stages of the customer lifecycle. You’ll play a pivotal role in scaling our operations through smart automation, streamlined processes, and continuous improvement. As a member of the Storman Leadership Team, you’ll contribute to shaping the broader strategic direction of the business across financial performance, customer outcomes and team growth. This role offers a high degree of autonomy, working collaboratively across internal teams and partners to deliver on Storman’s software objectives and long-term vision.

What You’ll Be Responsible For

• Leading Customer Operations teams across Australia, New Zealand and the UK
• Creating an engaged, high-performing and accountable team culture
• Building team capability through structured development and skills uplift
• Designing and optimising processes across the Conversion and Retention lifecycle stages
• Driving operational efficiencies through automation and standardisation
• Managing and optimising customer-related corporate applications in line with industry best practice
• Identifying and removing cross-functional bottlenecks to improve the end-to-end customer experience
• Partnering with Product and other business areas to translate customer insights into proactive improvements and reduced support demand
• Delivering portfolio reporting across customer, product and software lifecycles in collaboration with the General Manager
• Contributing to scalable decision-making and operational maturity at a leadership level
• Championing and modelling company values and culture

Salary

About You

You are a collaborative and commercially minded, people first, operations leader who thrives in fast-paced, customer-focused environments.

You bring :

If you’re passionate about building scalable customer operations, empowering teams, and delivering meaningful customer outcomes — we’d love to hear from you.

Our Benefits

Ready to Apply?

Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

#J-18808-Ljbffr