Talent.com
Service Delivery Officer / Debt Collection Officer
Service Delivery Officer / Debt Collection OfficerAustralian Taxation Office • Adelaide, South Australia, Australia
Service Delivery Officer / Debt Collection Officer

Service Delivery Officer / Debt Collection Officer

Australian Taxation Office • Adelaide, South Australia, Australia
30+ days ago
Job description

Overview

Service Delivery Officer / Debt Collection Officer — Australian Taxation Office (ATO). We are looking for passionate, client-focused individuals to join our Frontline Operations group in a variety of APS 3 roles.

Responsibilities

  • Assisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their taxation, superannuation, and registration obligations.
  • Understand individual client circumstances and provide tailored advice aligned with current legislation, policy and procedures.
  • Engage in meaningful conversations to support and facilitate the client’s payment, lodgment and registration outcomes.
  • Navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis.
  • Some roles will require working within a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm.
  • Through active and strategic engagement, you will deliver tailored, contemporary and outcome-focused solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems.
  • You will build and maintain positive client relationships while making informed decisions to resolve enquiries, and you’ll maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures.
  • You will work as part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvements.

Locations, terms and eligibility

  • Locations: Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong.
  • Employment type: Full-time
  • Seniority level: Entry level
  • Job function: Customer Service
  • Industries: Government Administration
  • Role type: Service Delivery Officer / Debt Collection Officer (APS 3)
  • This role may be offered on an ongoing or non-ongoing basis.

Diversity, Inclusion and Recruitment

We embrace the strength of diversity through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

#J-18808-Ljbffr
Create a job alert for this search

Service Delivery Officer / Debt Collection Officer • Adelaide, South Australia, Australia

Similar jobs

Payments Officer

GallagherAdelaide, SA, AU

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity,...Show more

Finance Officer Community Services

ResthavenWayville, SA, AU

The numbers add up for a rewarding career in the aged care sector!.Are you looking for a new role as a Finance Officer? Keen on rewarding career?.We are seeking an experienced Finance Officer to jo...Show more

CSC - Customer Service Officer

ACH GroupMile End, SA, AU

Join the Customer Service Team at Mile End as a full-time Customer Service Officer.We are looking for somebody to provide top-tier customer service over the phone serving as the initial point of co...Show more

Customer Service Officer

Workskil Australia LtdElizabeth, SA, AU

This role is responsible for making delightful first impressions on our customers, being the face of Workskil.You will use your superstar administration skills to direct inquiries to the appropriat...Show more

Fleet Support Officer

NorthlineAdelaide, SA, AU

This role is key to ensuring the smooth operation of our local and country deliveries, while supporting our commitment to delivering exceptional service and our value of Customer Delight.If you are...Show more

Eligibility Officer

Employers MutualAdelaide, SA, AU

Personal Injury Claims Management.Our goal is to help people get their lives back through.We continue to experience ongoing growth and now have over.We foster a learning culture that allows for us ...Show more

Customer Technical Services Metering Officer

SA WaterLonsdale, SA, AU

SA Water is a successful, modern water utility wholly owned by the Government of South Australia.We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billi...Show more

Customer Service Officer

WorkpacAdelaide, SA, AU

Our client is South Australias principal electricity distributor, delivering and maintaining the poles, wires, substations and network services that reliably carry power to hundreds of thousands of...Show more

Patient Account Services Officer

Jones RadiologyEastwood, SA, AU

Competitive packages that reflect your skills, expertise and contribution.Benefit from complimentary imaging services for you and discounted scans for family.Generous paid parental leave for life's...Show more

Call Centre - Customer Service Officer ASO2 - SA PATHOLOGY (POOL)

Central Adelaide Local Health NetworkAdelaide CBD, SA, AU

Call Centre - Customer Service Officer ASO2 - SA PATHOLOGY (POOL).Administration, Business and Management.Central Adelaide Local Health Network.Superannuation & Salary Sacrifice Benefits.Full Time,...Show more

Collections Officers

Bravas (Arteva)Adelaide CBD, SA, AU

Bravas, our shared services group supporting Hunter Premium Funding and Arteva Funding, is currently Australia's largest independent premium finance company, providing over 110,000 clients with an ...Show more

Payments Officer

Gallagher BassettAdelaide, SA, AU

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity,...Show more

Service Delivery Coordinator

Crawford & CompanyAdelaide, SA, AU

Be part of a supportive and collaborative team.Join a global company with a great culture .An opportunity to contribute to innovation initiatives and operational excellence.We are seeking a pro-act...Show more

Credit Control Officer

Thomson GeerAdelaide, SA, AU

Thomson Geer is a leading national commercial law firm with offices in Melbourne, Sydney, Adelaide, Brisbane, Perth and Canberra.The firm has approximately 800+ partners and staff nationally, and o...Show more

Customer Service Officer - Government Contract

SMAART RecruitmentAdelaide, SA, AU

Are you passionate about helping people and making a genuine difference in your work?.They are seeking a compassionate and resilient.Contact Centre team on a temporary assignment.This is a unique o...Show more

Eligibility Officer

GallagherAdelaide, SA, AU

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity,...Show more

ASO2 Level Expiation Notice Officer

HOBAN RecruitmentAdelaide CBD, SA, AU

We have an exciting opportunity for an.ASO2 Level Expiation Notice Officer.This is a full-time, on-site role with an initial 3-month contract and the possibility of extension based on performance a...Show more

Customer Service Officer

RandstadAdelaide, SA, AU

Become an outbound customer service representative in a financial institution who is focused on delivering exceptional outcomes that exceed their customers expectations!.This is a very important ro...Show more