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Senior Administration Officer

Senior Administration Officer

atCity of Stonnington, Victoria, Australia
11 days ago
Job description

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To provide assertive, responsive and evidence-based mental health care.

Service Overview

Clarity Health Care is an accredited mental health service delivering a multidisciplinary, responsive program offering care to people with any form of mental health concern or mental illness. Our mental health programs offer psychiatrists, psychologists, occupational therapists, social workers and registered nurses. More important than discipline, is the individual skill of the senior mental health clinicians we employ. Evidence-based care is delivered through outreach services, clinic-based appointments, telehealth and group programs, based on clinical reasoning and need. Due to the design of the workforce at Clarity, collaboration and continuity of care is core to the delivery of the treatment, with the recovery model and bio-psycho-social model being the grounding principles of all care.

Do you thrive in a busy environment and have a passion for supporting mental health care? We're currently seeking an experienced Senior Administration professional to join our team. This position plays a vital role in ensuring the smooth day-to-day operations and professional presentation of our mental health clinic, supporting both staff and clients with care and efficiency.

This is a full-time role, ideal for someone looking to be part of a dedicated and compassionate team.

Key Responsibilities

  • Provide high-level support to the clinic team and clients
  • Maintain a professional, welcoming, and safe clinic environment
  • Take responsibility for clinic presentation, ensuring spaces are clean, organised, and aligned with safety and care standards
  • Answer enquiries, manage appointments, and greet clients warmly
  • Assist clinicians with administrative tasks and scheduling
  • Support partner programs with billing, data entry, and reporting
  • Liaise with internal and external stakeholders professionally
  • Manage confidential information and adhere to privacy standards
  • Handle challenging phone calls with empathy and composure
  • Work autonomously while also contributing to a collaborative team
  • Adapt to the changing needs of a dynamic clinical setting

What You’ll Bring

  • 4–5+ years of experience in a senior administrative or Senior clinic support role
  • Proven ability to thrive in a fast-paced, client-facing environment
  • Exceptional organisational and multitasking skills
  • Friendly, empathetic, and professional communication style
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with Halaxy is a strong advantage
  • Billing and data management experience in a medical or allied health setting is highly regarded
  • Knowledge or understanding of mental health services
  • High attention to detail and a proactive approach
  • Ability to maintain strict confidentiality and follow clinic procedures
  • A positive team player who is flexible and reliable

    • If you're equipped with the necessary skills and seek an exciting opportunity, apply now and tell us why this role stands out. Apply now!

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