General Manager- Operations Vic / Tas

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Join to apply for the General Manager- Operations VIC / TAS role at VetPartners Australia and New Zealand Your New Chapter

At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement.

Description

Your New Chapter

At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement.

The General Manager – Operations (VIC / TAS) is a critical senior leadership role at VetPartners, responsible for overseeing and enhancing the performance of our veterinary clinics across Victoria and Tasmania. Reporting directly to the Chief Operating Officer (COO), this role is accountable for driving commercial growth, operational excellence, and team engagement within a region that is integral to the broader success of our Australian network.

As a strategic business leader, the General Manager will lead a team of Regional Managers and work in close collaboration with cross-functional departments including People & Culture, Finance, Marketing, Property, and Clinical Leadership. The primary focus is to support and enable clinic success through the execution of national strategy at a local level—ensuring alignment with our values, financial targets, and commitment to delivering exceptional veterinary care.

In addition to managing day-to-day operations, this role will drive the successful integration of new acquisitions, deliver turnaround strategies for underperforming clinics, and foster a connected and collaborative regional community of veterinary teams. The role requires a high level of commercial acumen, influential leadership, and the ability to navigate complexity with empathy and resilience.

This is a hands-on executive role, suited to a values-led, people-first leader who thrives on empowering others, improving performance, and shaping the future of a growing and purpose-driven organisation.

Key Responsibilities

As the General Manager – Operations (VIC / TAS), you will be accountable for the operational performance of your region. Your key areas of impact will include :

People and Performance LeadershipCoach and mentor Regional Managers, fostering a high-performance, accountable, and engaged leadership cultureEmbed effective succession planning, capability development, and workforce planning across your zoneBe a visible and trusted presence within your clinics, building strong relationships with Practice Managers and key team membersChampion internal talent mobility and support the recruitment and retention of critical clinical rolesCommercial and Strategic LeadershipTranslate national strategy into a tailored, region-specific operational plan aligned to revenue and profit targetsIdentify and execute opportunities for growth, acquisition, consolidation, and service expansionUse data-driven insights to proactively address underperformance, unlock clinic potential, and drive efficienciesLead cross-functional collaboration to embed business-wide initiatives that support scalability and excellenceOperational Excellence and Clinical IntegrationOversee the consistent execution of operational standards, client service experiences, and financial management at the clinic levelPartner with support functions to ensure clinics are empowered with tools, training, and systems that enable successLead integration efforts for new acquisitions or greenfield clinics, ensuring seamless onboarding and cultural alignmentDrive network collaboration, optimising internal referrals and reducing external leakageGovernance, Compliance & SafetyEnsure adherence to regulatory, safety, and professional standards across the regionFoster a culture of wellbeing, inclusion, and psychological safetyProvide timely escalation and resolution of risks, misconduct, and complaints in accordance with VetPartners policies

Skills, Attributes, And Experience

We're seeking a strategic, commercially minded leader with a people-first mindset and a track record of delivering results in a multi-site, service-based business.

You Will Bring

Significant leadership experience (5+ years) in senior operational roles, ideally across healthcare, retail, or franchised environmentsDeep expertise in leading multi-site teams, coaching leaders, and driving cultural and commercial transformationA strong grasp of financial management, budget setting, and performance analysisA proactive, solutions-oriented approach, with the confidence to influence at all levelsA collaborative style and ability to navigate complexity with empathy, clarity, and purpose

Why VetPartners?

At VetPartners, we're more than just a company – we're a family united by our passion for animal welfare and excellence in veterinary care. Working with us means being part of a dynamic and supportive community where your contributions are valued, and your growth is nurtured.

Why Work With Us?

Shared Purpose : Join a passionate community dedicated to advancing animal healthcare and making a positive impact on pets and their owners.Collaborative Culture : Experience a supportive environment where collaboration fuels innovation and fosters personal and professional growth.Opportunities for Growth : Grow with us through ongoing training, mentorship, and career advancement opportunities tailored to your development.Rewarding Work : Make a difference every day by contributing to meaningful projects that positively impact the health and well-being of animals.Work-Life Balance : Enjoy flexible working arrangements and support to maintain a healthy balance between your professional and personal life.

How To Apply

Sound Like you? Join Us. Grow You. Click the Apply Button and please submit your resume, a cover letter detailing your relevant experience.

VetPartners is committed to Equal Employment Opportunities. We are committed to being an inclusive, diverse, and flexible workplace where differences are valued. We welcome people of all backgrounds, experience, and abilities.

A note to recruitment agencies : We are not accepting candidates from recruitment agencies. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. No agencies required Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesVeterinary ServicesReferrals increase your chances of interviewing at VetPartners Australia and New Zealand by 2x

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