Centre Manager - Melbourne (all Areas)

AMA

AMA Group is the leader in collision repair, with the largest network of facilities across Australia and New Zealand, supported by Australia’s leading distributor of vehicle parts and accessories. Our team provides repairs for light to high-severity collisions — on everything from small private vehicles and prestige cars to commercial trucks and buses. With around 3,500 people across approximately 150 locations, we deliver outstanding customer service and get over 300,000 people and businesses back on the road every year. With AMA Group, you can go anywhere.

CAPITAL SMART

With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T is the industry leader. We are pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working conditions. With an extensive network across Australia and New Zealand, as part of our team, you can go anywhere.

ACM PARTS

ACM Parts is Australia’s largest provider of alternative and specialty parts to the automotive repair industry, helping keep vehicles on the road. We are reimagining how vehicles can be repaired by offering a wide range of options to suit different needs. We provide Reclaimed, Genuine, and Aftermarket parts, and are committed to redefining quality and service standards in the repair industry. Our mission is to re-define and repair.

The Opportunity

We have an exciting opportunity for a Centre Manager at either our AMA Group Solutions or Capital S.M.A.R.T Repairs team. This is a full-time position.

Reporting to the State Operations Manager, you will take ownership of the centre by providing leadership and motivation to your team, while significantly impacting the day-to-day operations of the site. This permanent, full-time role offers opportunities for growth, stability, and security within the larger AMA Group.

Role responsibilities

• Production Workshop Management : Oversee workshop production to ensure targets are met and vehicles are repaired to their pre-accident condition, in line with AMA and Work Provider quality standards.
• Quality, Quotes, Parts, and Vehicle Management : Ensure comprehensive and accurate quotes, QA inspections, and that vehicles are repaired to their pre-accident condition.
• Customer Service and Stakeholder Management : Provide exceptional customer service through prompt, professional, and friendly interactions with clients and work providers.
• Profit and Loss, Reporting, and Administration : Ensure the site operates profitably. Prepare and review P&Ls, budgets, job costings, KPIs, and management reports using available tools to understand performance.
• Leadership and People Management : Oversee staffing levels and processes on site. Proactively build and maintain positive relationships with work providers.
• Work Health and Safety (WHS) : Maintain a safe site by managing the WHS system, following policies and procedures, and reporting / acting on safety incidents or near misses immediately.

Benefits

We champion our team because our people set us apart and drive our success. We value individual strengths and differences, enhancing skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We consider all qualified applications regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our team, you’re going places - APPLY NOW.

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