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Complex Residential Team Leader (PREFERED CAUCASIAN MALE OR FEMALE)
Complex Residential Team Leader (PREFERED CAUCASIAN MALE OR FEMALE)Newdawn Support Services Pty • Victoria, Victoria, Australia
Complex Residential Team Leader (PREFERED CAUCASIAN MALE OR FEMALE)

Complex Residential Team Leader (PREFERED CAUCASIAN MALE OR FEMALE)

Newdawn Support Services Pty • Victoria, Victoria, Australia
30+ days ago
Job description

Complex Residential Team Leader (PREFERED CAUCASIAN MALE OR FEMALE)

Job Opportunity Complex Residential Team Leader

Location : South Gippsland and other service locations

Employment Type : Full-Time (Rotating Roster : MondaySunday including Morning Afternoon Sleepover & Active Support shifts pro rata)

Reports To : SILL Coordinator and Services Manager

Award Classification : SCHADS Level 3 Pay Point 2 3 (based on qualifications and experience)

Salary Range : $79000 $79500 per annum (pro rata)

About Newdawn

Newdawn Support Services is a values-driven client-focused organisation dedicated to providing high-quality person-centred residential and community support. We empower individuals living with disability mental health challenges or complex needs to live with dignity independence and connection.

Position Purpose

The Complex Residential Team Leader is a key leadership role responsible for ensuring the safe responsive and high-quality delivery of care within our supported accommodation services. You will lead mentor and support a team of support workers ensuring services are aligned with each residents goals needs and care plans.

Key Responsibilities

  • Leadership & Team Management
  • Provide day-to-day supervision guidance and mentoring to support staff.
  • Lead team meetings handovers and debriefs.
  • Foster a positive and respectful team culture aligned with Newdawns values.
  • Participate in recruitment onboarding and performance appraisals

Resident Support & Case Coordination

  • Oversee the implementation of person-centred care plans and NDIS goals.
  • Promote independence dignity and choice for residents.
  • Engage with families guardians advocates and external providers.
  • Manage behavioural and crisis situations using person-centred and trauma-informed approaches.
  • Operational Management

  • Oversee daily operations including rosters coverage and scheduling.
  • Monitor petty cash household budgets and resource management.
  • Ensure compliance with NDIS Practice Standards safety regulations and reporting.
  • Participate in audits continuous improvement and incident investigations.
  • Compliance & Documentation

  • Maintain accurate documentation : progress notes incident reports medication records and shift reports.
  • Ensure compliance with policies for medication infection control manual handling and safeguarding.
  • Escalate risks or breaches according to policy
  • Training & Development

  • Identify training needs and support staff development.
  • Facilitate or coordinate mandatory and ongoing training.
  • Promote reflective practice and continuous quality improvement.
  • Key Selection Criteria

    Essential

  • 23 years experience in residential disability or community care.
  • Demonstrated leadership or supervisory experience.
  • Certificate IV or Diploma in Disability Community Services or related.
  • Strong interpersonal and communication skills.
  • Working knowledge of NDIS Practice Standards and person-centred care.
  • Ability to manage rosters and team coordination.
  • Current Drivers Licence.
  • NDIS Worker Screening Check and Working with Children Check.
  • Current First Aid & CPR Certification.
  • Desirable

  • Experience supporting clients with complex behaviours or dual diagnoses.
  • Certificate IV in Leadership & Management (or willingness to obtain).
  • Knowledge of trauma-informed practice and positive behaviour support.
  • Values & Personal Attributes

  • Respectful compassionate and ethical leadership style.
  • Calm adaptable and resilient under pressure.
  • Inclusive and committed to diversity and empowerment.
  • Detail-oriented and accountable.
  • What We Offer

  • Supportive and inclusive workplace culture.
  • Ongoing professional development and training.
  • Career advancement opportunities.
  • Access to Employee Assistance Program (EAP).
  • Vehicle salary packaging options.
  • How to Apply

    Please submit your CV and a cover letter addressing the Key Selection Criteria to :

    Applications close : 31st August 2025

    Required Experience :

    IC

    Key Skills

    Hyperion,Acquisition,Asset,ABAP,Basic,Activex

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 79500 - 79500

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    Complex Residential Team Leader PREFERED CAUCASIAN MALE OR FEMALE • Victoria, Victoria, Australia

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