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Service Booking Officer
LabourpowerClontarf, Brisbane, Australia30+ days ago
Salary
A$35.00–A$40.00 hourly
Job type
- Temporary
Job descriptionUphold a zero injury, preventative management OH&S culture by promoting safety in the workplace Provide a high standard of customer service and company representation Assist and support the Service Manager, as necessary, including coordinating the timely and effective functions for the Service Division and wider company as required Attend meetings as required and where necessary, attend and assist any special group meetings Any other duties and responsibilities assigned within the individuals skills, abilities and qualifications Coordinate all service bookings. Organise service technician’s daily schedules and communication updates with customers Provide support to all Service Technicians in the field and ensure they are complying with Company policies and procedures. Entering of sales leads and service bookings in the CRM in accordance to Company procedure and in response to Service Technician’s field notes for follow-up actions Back up front of house customer service and provide support for priority bookings Ensure that Company policies and procedures are adhered to when dealing with priority warranty call back to site issues providing a high level of customer service at all times. Work with Service Manager, Warehouse Supervisor and Service Technicians on all motor warranty returns and jobs delayed awaiting supplier parts; whilst providing a high level of proactive communication with customers Attention complaints relating to services in coordination with the Service Manager Effective use of the Verizon (or equivalent) vehicle monitoring fleet system including accurately noting times spent on jobs, cross-referencing against Service Technician timesheet records and job charges Assist with enquiries through phone calls, emails and walk in customers Any other administrative duties as required by the Service Manager including drafting desk-top based service quotes when you have the training to do so Day to day processing of all administrative documentation system or paper based for the Service Division of the business, including finalising invoice information inclusion and checking stock allocation Assist Service Manager with toolbox agendas, minutes and other service training documentation Other duties as directed by Management and consistent with the employee’s skills and abilities Minimum of 2 years’ experience working in a similar position High level of written, oral and interpersonal skills Ability to work as an individual and in a team
Admin and Secretarial
- 37.77 per hour – inclusive of casual loading to increase in new tax year)
- Ample on site parking
- Newly renovated and modern working environment
- Clontarff Location
- Monday to Friday 8.30am-5.00pm
We are seeking an experienced service booking office to be responsible for the coordination of service work ensuring scheduling and a high level of customer service is provided at all times.
This is a great opportunity for anybody looking for short term temp work and develop a cross section of new skills. You will also work within a modern and vibrant environment and be part of supportive team offering professional development and growth.
The successful candidate will be able to perform these key General Responsibilities :
Other Responsibilities include :
Skills :