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Customer Service Officer

TEKsystemsSydney, New South Wales, Australia

19 days ago

Job description

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6-month contract - high likelihood to convert to permanent
Work-from-home available
Bella Vista location, easily accessible via public transport
6-month contract - high likelihood to convert to permanent
Work-from-home available
Bella Vista location, easily accessible via public transport

About The Company

Deliver customer support for our client operating in the Construction industry. Our client is a global leader in sustainable construction solutions, specialising in the production of cement, concrete, and aggregates. The company focuses on driving innovation in building materials while advancing green construction practices to support a circular economy and reduce environmental impact.

Located in Bella Vista, this is a great opportunity to advance your career in Administration. This is a contract role for 6-months with high likelihood to convert to permanent.

About The Role

As a Customer Service Officer, your responsibilities will include :

Responding to all inbound Call volumes of over 100 per shift.

Assisting customers with order bookings, changes and cancellations with training provided on delivery time scheduling with order allocation software.

Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner.

Providing administrative support for purchase orders and cash sales orders.

Skills And Experience

Experience in call centre, customer service roles

Ability to build rapport quickly through strong phone manner.

High attention to detail with exceptional written and oral skills

An eagerness to learn new things and grow your knowledge of the construction industry

Benefits

Flexible start and finish times

Opportunity for permanency

Work with a global leader in the Construction industry

Easily accessible via public transport

Hours of Work

Available to work Monday - Friday 5.30am - 6pm - rotating rosters

Every second Saturday morning a month, paid at overtime rates. Rotating rosters 5.30am - 2pm

If you're ready to take on this exciting opportunity and join the team, please apply here or, alternatively, you can email Mia Kovacevich from our Sydney office at travis.jenkins@astoncarter.com, quoting Job Reference 544259 to register your interest.

Seniority level

Not Applicable

Employment type

Contract

Job function

Other

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Customer Service Officer • Sydney, New South Wales, Australia