Overview
Work options : Hybrid
Work from the Kent Darwin office and home.
Kent Relocation Group – KRS is a tailored relocation coordination service focused on delivering exemplary customer service. This role is based in Darwin with hybrid flexibility to work from home and the Darwin office.
Responsibilities
- Displaying a flare for customer service to support our clients during the stressful process of relocating
- Liaise with suppliers and develop relationships to ensure the best client experience
- Acknowledge requests, respond to issues and handle escalations with a solution focused mindset
- Accurately and methodically entering client details in accordance with our IT platform
About You
Ideally you will have previous experience with client coordination within the relocation or travel industry. This role will come with a full induction and 2-week training program to get the individual up to speed.
What We Hope You Have
You must be located in Darwin to service our Darwin AccountsOpen willingness to train and learn new ways of workingClear and friendly communication over the phoneConfidence dealing with people of all levelsA logical approach that reassures clients around expectations and processA time management expert who can prioritise and step it up when it’s busyWe focus on training and development. This is a great opportunity to step into a client coordinator and customer service role that will set you up for success for the next step in your career.
About Us
Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. We have over 400 employees and contractors across almost 20 locations, with specialised business units supporting operations. We invest in technology and people and aim to innovate and drive the industry forward.
Benefits
We offer a competitive salary plus super and bonus schemeOur Kent CARE Program is dedicated to staff wellbeing and mental healthNumerous employee reward platformsSalary packaging and salary sacrificingEarly wage accessCorporate discounts for utilities and health insuranceStaff discounts on storage and removals servicesNovated LeasingCompany wide recognition programWe believe in inclusiveness and workplace equalityInvestment in digital technology5 star rated onboarding experience1 in 3 roles are filled internallyDiverse business areas with career opportunitiesJob details
Seniority level : Entry levelEmployment type : Full-timeJob function : OtherIndustries : Truck Transportation#J-18808-Ljbffr