Operations Support Manager

Bankstown Sports Club, 8 Greenfield Parade, Bankstown, New South Wales, Australia

Posted Sunday 5 October 2025 at 2 : 00 pm

Overview

We are looking for a Passionate and Dedicated Operations Support Manager to join our growing Team!

Here at Bankstown Sports Club, our Operations Support Managers are not just managers on the floor, professionally and eloquently handling issues as they occur. Our OSMs are so much more than that and have the opportunity to not only own the smooth running of operations during trade but also have the empowerment to voice proactive strategies to better employees and customers.

We are seeking a natural leader who is motivated and passionate to join the day-to-day management team at Bankstown Sports Club. Reporting to the Operations Manager, you will take charge in ensuring customer service excellence, employee engagement and development, effective cost controls and innovative strategy development. This is a busy and hands-on position and will require an individual who will lead by example and contribute to the success of the club.

Key Responsibilities

• Creating a work environment that promotes teamwork and recognition
• Ensure the provision of customer service excellence to members and guests
• Managing and leading the efficient and effective running of the club
• Leading, developing and motivating staff
• Performance management
• Ensure compliance with Federal, State & Local laws and regulations
• Manage compliance with RSA and RCG on the premises
• Work Health & Safety responsibilities
• Handle all escalated customer queries and complaints

About You

Why do you want this role?

If you are ready to take on a new challenge, thrive in a fast-paced environment and are dedicated to creating exceptional experiences for both employees and customers, apply now!

Bankstown Sports Club, 8 Greenfield Parade, Bankstown, New South Wales, Australia

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