Customer Service Officer Victor Harbor and Noarlunga

Customer Service Officer Victor Harbor and Noarlunga

• Permanent part time position – 22 hours/week (Tuesday to Friday 9am- 3pm) at Victor Harbor
• Some training and the occasional shifts at Noarlunga
• This role will suit someone with good organisation and admin skills

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As a Customer Service Officer, you’ll support clients of all backgrounds. Working side by side with people who go the extra mile, you’ll love the feeling of helping children and adults who need us. Here’s how you’ll do it:

• You’ll greet clients, attend to all counter and telephone enquiries
• You’ll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
• You’ll liaise extensively with our clients of all ages, some with complex needs, as well as with clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
• You’ll perform minor hearing aid repairs and troubleshoot hearing device issues
• You’ll assist audiologists with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What you’ll bring

The successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration processes. You’ll bring

• experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work;
• intermediate/advanced level computer literacy
• a desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.

What matters most? It’s simple – your drive to help anyone and everyone who needs us. You’ll see your role as a real responsibility and an opportunity to make an impact on the clients that you support.

Why Hearing Australia?

There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you will know that you are contributing to work that is meaningful.
• Who we work with: You will support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special.
• Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it; and building an organisation where everyone can thrive.

What does that mean for you?

As Customer Service Officer, you’ll know that every day, your work is helping children and adults who need us. Just ask Ebonie one of our dedicated Customer Service Officers about why they choose to work with us:

“I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.”

You’ll also enjoy a range of benefits, including:

• Attractive hourly rate plus a generous 15.4% superannuation
• Flexible work arrangement opportunities to support work, personal and family

Let’s create the gold standard of hearing care

We require the successful candidate undertake a Police Check (we pay), have a current driver’s licence, and have the right to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.