Key Account Manager - Contract Customers

Overview

Key Account Manager - Contract Customers at Metcash. This is a full-time, permanent opportunity based out of Macquarie Park. The role focuses on building and maintaining strong relationships with retail banner groups within ALM’s Contracted Customer network and serving as the primary liaison between ALM and key accounts.

Responsibilities

• Build and maintain strong business relationships with key stakeholders across national and state banner groups contracted to ALM.
• Facilitate and manage supply agreements with strategic customer groups, ensuring alignment with business objectives.
• Proactively manage and resolve operational issues raised by banner groups and their members, ensuring timely and effective solutions.
• Monitor and manage pricing and margin alignment across banner groups, ensuring financial elements are processed accurately and within required timeframes.
• Manage demand planning linked to banner group expectations and product promotional programs.
• Support the onboarding of new customers, ensuring all credit, ordering, and distribution details are established.
• Address customer concerns promptly, implement preventative measures, and engage local BDMs for support where necessary.
• Maintain a deep understanding of your customer portfolio and provide valuable feedback and insights to internal stakeholders.

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What’s On Offer

About Us

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the “Best Store in Their Town” by providing merchandising, operational and marketing support. We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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